Returns
Discuss how to manage returns with fellow sellers
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no me ha llegado mi articulo

hola, pague ´por un articulo y aun no me ha llegado, la fecha maxima era hoy 16 de mayo y nada, el vendedor me esta mesiendo hace dias, el vendedor se identifica como red16890, compre un amplificador de sonido, ya que mi padre en una persona mayor y ...

eBay doesn't listen or at least their operatos don't

I bought a camera from the vendor on eBay the camera didn't work I contacted the vendor and explain that to him he offered to give me a refund and he did promptly but the refund was not issued to me I don't know who's credit card he sent it to I info...

Buyer returned wrong item and wants it back, now what?

A buyer sent back the wrong shoes. They are worth about half the price of what was sold. The buyer contacted me the day they were returned to explain that these shoes should have went to Dick's Sporting Goods, and Dick's received ours. Now what? I be...

Resolved! I know that 'no returns' isn't really a thing but....

I sold a used printer that is highly sought after to convert for other uses besides an inkjet which is what it was manufactured for. For the record, people like to alter them for sublimation or direct-to-film printing. I listed it as no returns. I kn...

Bought virtual item code

Hi, I just bought a virtual item code off ebay. The code is supposed to be in the back of a physical card. The seller doesnt ship to my country, so I used fake address to get it through and ask the seller to scratch the back of the card and send the ...

Resolved! Buyer starts a dispute on a virtual item and ebay asks me about shipping info

So i sold a virtual item on a game and the buyer started a dispute with the Reason The buyer did not recognize the transaction even tho i gave him everythingEbay is asking me to fill in some shipping info but since this is a virtual item i have no sh...

Does eBay encourage scammers?

Hello, I want to tell my story. So I bought a phone from a seller which had no negative and neutral feedbacks and It was the biggest mistake of my purchase history. He sent the package and the tracking showed that the package was delivered, but not o...

REFUND TO A CUSTOMER WHEN EBAY TOOK FEES

Maybe I'm out of it, but I sold $1200 with of posters to a customer, I agreed on a return and they cam back all damaged...ebay STILL refunded the customer and I'm left in the negative in my money..Dont get me started with that! My thing is when the m...

Buyer wants to return an item she bought a year and 5 months ago

First time this has happened. I sold a pair of Valentino shoes in December 2020. Buyer received them. No issues. They just contacted me asking me for a refund saying the shoes are fake. They have had the shoes for a year and 5 months. They are saying...

Resolved! New to free returns. Do I send a label?

I've never done a return on an item that I have free returns on (I'm using top seller rules). Do I need to send them a shipping label? The return window is only giving me the option to "refund" the buyer. Do I need to send them a shipping label, or c...

Being charged return shipping for wrong parts sent

Being charged $41 for return shipping on parts that were sent wrong, not what I had ordered. Me paying for the return shipping is not acceptable to me. I have no control over the other end and any negligence they do. Personally I consider this a deal...

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