Returns
Discuss how to manage returns with fellow sellers
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Resolved! I Shipped Wrong Item!

A buyer bought an item from me. I shipped it to her in a Priority Padded Flat Rate envelope. I made a stupid mistake and sent her the wrong item. I told her to mark it RETURN TO SENDER, but her mail carrier has not picked it up in 2 days. She does no...

User avatar by Scout
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  • 3 replies
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eBay Desktop Site - Continuously asking me to sign in

I know the eBay site has it's issues but the last few days, every time I try and go to orders, payments, or anywhere within my dashboard, it's asking me to sign in, over and over. Most of the time it gets stuck in a loop and won't allow me to access ...

How do I refund buyer if funds were held

Sold a watch, the buyer wanted to return it, I accepted the return but eBay withheld funds... I recently sold another item and eBay deducted the held funds from my payment. How am I going to pay the refund to the first buyer if eBay deducted the fund...

Buyer Claims Received Empty Box

20 years of selling and this is a first. We sold a $650 item and the buyer stated that they received a empty box. This was a 3lb item that was sent out via USPS Priority mail with signature tracking and full insurance. The customer claims they just n...

return item for refund

i need to return item 124703652995 because it doesn't fit my garage door. it says seller doesn't except returns but i hope he can make an exception in this case.

User avatar by Rising Star
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Ebay now allowing sellers to NOT give full refunds

I purchased an item Its 2 10" subwoofers. One had a wire that was disconnected and wouldnt work. I requested a return. I got a label and returned both just as I got them with plastic and all. Seller issues a refund minus 36$ and a few cents. Ebay ass...

seller not doing as promised

purchased a fuel pump (now out of warantee) but marine mechanic said it was bad. seller said if i returned it (shipping cost on me) he would rebuild it and return to me (no cost was mentioned) now wants to charge me for repair and return shipping.

Damaged received order

Hello I need refund or how can change this item because came to me full damaged.the DHL gas notice also what happened.

Refunds

Hello, I was wondering if anyone knew if I will still receive a refund even though I removed my card from my profile?My account is open (not closed) and active for anyone that might wonder.

Just venting about return timelines

Buyer bought a pair of designer earrings (sterling silver & 18K gold) on May 13; I shipped the same day and she received on May 16. On June 15, she filed a return claim that "they just don't go with her other jewelry as she had hoped". She has until ...

reembolso

saludos es referente a un reembolso el vendedor acepto el error y confirmo que me devolveria el dinero y me ofrecio que me quedara con el articulo ya que el no pagara por el reenvio hacia a el, necesito saber cual es el paso a seguir ? o dejenme sabe...

Resolved! eBay ruled in my favor; issued 1st Class Return Label For 2 Pound Original Priority Mail Package

Help needed:eBay ruled in my favor for poorly boxed damaged item - full refund.BUT issued printed a First Class Return Label for 2 pound 2 ounce parcel being sent in its Original Priority Mail box!What to do? I don't want to forfeit the pricey return...

User avatar by Adventurer
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