Returns

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Damaged item

Was shipped an item with broken zipper. Seller states he doesn’t accept refunds. Any advice on next steps??

Difficulty with return. No response and cant contact live support

I purchased an item that doesn't fit and needs to be returned. My initial issue was that I couldn't contact the seller. They got a live person and set up a dialog with the seller, who was supposed to contact me within 3 days. no response. Now I cant ...

Counterfeit silver coins, Ebay allows to be sold and will not stop.

I have been scammed by Chinese seller on counterfeit Silver Dollars. I can't contact them, they are off Ebay.I processed a return request and since a fake address was provided for the return, Ebay thinks all is good for me to return. The return fake ...

Resolved! Sold a sealed vintage product, buyer demanding at least 50% refund

So i sold a sealed vintage product from 1994 (31 yrs old). It was a as-seen-on-tv product called the Hairdini. It's essentially a molded piece of foam you put in your hair to create different hair styles. The box was brand new sealed. The buyer just ...

the seller wants me to close the return case before he will give me a refund

i ordered a lp gas regulator it said it was delivered and i did not get it antill one week later when i installed it it leaked so i started a return and the seller does not want to give me a return label and wants me to close the case

Refund not allowable

I want to refund money to a buyer. When I go the the particular site for this item I am not able to do a refund amount. At the button , where you state the amount is grayed out. I am not able to put a dollar amount in the box requesting the refund am...

Seller refused my return on shoes that don’t fit…..WHY? They closed the request?

I purchased a pair of Addias that don’t fit. Their add has a return availability, but they closed my request. Why does City sneakers have that right? Order number: 21-12505-99881Iten I’d:156191829157return I’d: 5281935245 If this is not refunded, ple...

Bought a phone from a seller with no feedback. No seller contact or shipping information

I won an auction on a phone. Seller has no feedback. I paid immediately and sent communication, I have sought to communicate more than one time, yet no response from seller and no tracking info uploaded yet although it was supposed to have been shipp...

I keep getting scammed by fraudulent buyers and eBays position is SUSPICIOUS

Fraudulent buyers are stealing my money. I've had this happen about 8 times in the last year and ebay sides with OBVIOUS FRAUD. How and why are they supporting fraud on the site when I have clear proof of this. What's happening is someone starts an e...

Order number 10-12436-39726

I am writing to express my concern regarding the return of the defective bumper, I returned the item due to its defective condition, incurring a return shipping charge of $135. Additionally, I had to purchase return labeling at my own expense, which ...

Money taken out my account

I need to talk to an agent!

return of damaged goods

i have started the process of returns and the seller has agreed for me to send the item back, but at my cost initially, which they say they will refund once they receive the returned item. they want me to provide them with my pay pall account. ebay m...

Refund showing up on venmo, but not actually added to balance?

Hello. i recently had to start a return due to seller confusion over an item's model. The refund showed up in my transaction history a day after the return was accepted, but the funds were never actually added to my balance. I waited a couple days, b...

Haven't had to do a return like this for a long time - Instructions? Help?

Long story short, I sold somebody a video game about a month ago and for whatever reason, it works for me on my system but not on theirs.. So they want to return it.. On the listing I had "does not accept returns" marked but I do make exceptions for ...