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Buyer contacting me through a different username requesting refund for damaged item

Buyer contacted me on my social media site AND through a different user name via eBay stating items were delivered damaged.  Their FB page shows the same name of the person I shipped to. States they are unable to figure out how to upload damage pictures and that they purchased my item through a guest account on eBay.  

Is this a scam?

I'm thinking of asking them to send pictures to my cell #.  They aren't corresponding with me through the guest account even after my repeated requests.  

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Buyer contacting me through a different username requesting refund for damaged item

I would keep all communications within the eBay messaging system. 

You may ask the Facebook/ebay group or direct them to see if any guidance can be provided. 

 

Facebook/eBay link 

 

-Good luck

 

- Be careful of those who support Luigi.
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