eBay

eBay Money Guarantee Process Question - Fighting Scam Returns

Question: When a buyer opens up a eBay Money Back Guarantee Dispute, during that process can I (the seller) upload photos during that process? Buyer is a scammer and used photos of a similar product to claim item arrived damaged. There are small diff...

faulty item

I purchased a brand new top from a 100% positive feedback. top arrived, However, it was an outlet top. The top was a name brand top second quality. was not described as a defective top or second quality. only new. when the top arrived, the button hol...

Return question

I do accept returns on Ebay. Someone bought an electric toothbrush from me. New, open box. After a few weeks they sent a message saying that it was fine the first week they had it but now it doesn't want to hold a charge through a whole brushing. Wil...

Return Scam

Ebay ...no customer support against fraudulent sellers

I recently received an item from India which was an obvious bait and switch by the seller. I opened a case with evidential photos and ebay replied and accepted my plea. The seller couldn't understand how the cheap substitution happened and offered to...

partial Order

Only 1/2 of order recieved Google shows the sellers address as an Empty Lot! No way to contact seller. What steps to take to with regard to Seller. Ebay's Customer service is a confusing circle.

Returning item with Chinese Seller, Domestic Item

Ok... Chinese Seller, items are state-side. This seller wants me to return the item to an address in California. They want to PayPal me the return shipping costs. I thought this was 100% a scam, especially because they have been trying to force and m...

Seller delayed responding until after return window had closed

I bought two new laptop power supplies and both were dead on arrival. I contacted the seller using the eBay "Contact Seller" process within the first 10 days of the 30-day return window, but didn't receive a reply until the window had closed (and onl...

I guess it is my turn to deal with a batch of sketchy claims and returns

I am a longtime seller that averages 4-6 returns per year. To get 4 in one week is a little disturbing but that is part of the game we all play here. All my returns are usually damaged packaging and are never INAD/SNAD. Check out this batch of claims...

Worried about a seller not accepting a return

I'm worried that a seller will lie about not receiving my return and won't refund me. I won a bid for an item, and paid immediately after I won. The seller tried to act like I hadn't paid, and requested that I send them payment or bid again. They eve...

Deduct on return for possibly faulty return?

First , I offer free returns for 30 days.A buyer bought a CPU and opened a return stating the motherboard was faulty (I didn't sell him a motherboard), the return reason was ordered by mistake. They added the faulty motherboard reason in the return m...

Abuse of the Free Returns Policy

Is anyone else having problems with customers returning items for no good reason? Or lying and saying something is wrong with an item when you know there isn't??? I'm really getting aggravated because even if you have a stated return policy Ebay can ...

Item Not Received w/ Combined Shipping- Best Way to Handle Filing w/ eBay?

I purchased two lots of comics from the UK to the US. The seller combined shipping, but neglected to ship one of the lots. I followed up upon receipt and she is unable to locate the other lot. I'm still hopeful the seller will respond, since she was ...