Returns

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Resolved! Refund requested, do I lose transaction fee?

My buyer is requesting a return because they Ordered by mistake. Will I still be "out" the transaction fee for this item?

Return and burn

I sell small inexpensive stuff .One item was a pair of size 32 waist wrangler carpenter shorts then a few days later I get this return requested notification and the gal that bought the shorts says they don't quite fit the way she wanted them too and...

Seller wants to send replacement instead of return

I received damage goods that I requested to return through the proper channels. I sent photos of damaged item. This is how the seller replied... Hello, dear buyer, I am very sorry, can you try to open the package to help us check what products are da...

I get wrong item.

I get wrong order maybe someone was buy that and got my battery For samsung Jet 60?

eBay automatically stepped in on an INAD I initiated. Return label "Reason for return" is incorrect.

Hi guys, I recently purchased a high priced collectible figure ($600) listed as "Used-Open box" No damage details were listed and the seller used stock photos to represent the figure.I received it and upon opening, the bike that comes with him had tw...

returns or help from ebay

I bought an embroidery sewing machine from ebay. It didn't have any hoops so I had to order some from ebay. The hoops came but were the wrong ones. Had to return them and buy another set. I was trying to figure out how to use the machine. By the time...

Why does Ebay allow buyers to return an item without providing a legitimate reason for return?

In less than 2 months I've dealt with two buyers trying to scam me by opening a return case for an item without responding or giving a legitimate reason for a return? I sold a phone on two different transactions and both buyers opened a case saying t...

Communicating with seller on return

I sent the item back I cannot communicate with the seller I get a error message that tells me I’ll have to try tomorrow never works I can’t say that I sent it back I haven’t got my return I’m **bleep** off

Resolved! Return

So i ordered a monitor 2 week ago it came without any flaw/scratch with a manual/guide papers, a dp cable , and power cable .i asked the seller for a return and he agreed (main reason the monitor color were off)I bought the label for return and yeste...

Request a return.

Hello. I ordered a IR sensor yesterday and I simply don't need it anymore. I'd like to see if I can cancel it before it ships.

The cost of refunding-- it's not just an eBay problem.

https://www.ecommercebytes.com/2022/04/17/returns-cost-sellers-a-whopping-21-percent-of-order-value/ Well worth reading.The good news about 'fast delivery' is that buyers seem to be a little more sanguine in their definition of 'fast' than we are led...

Seller contact info unavailable

I bought an outdoor grill about 10 weeks ago. Now, I am told by the manufacturer that the grill I received has the wrong heat plates! And that because I bought it on Ebay, I must request a replacement from the Ebay seller, not the manufacturer! BUT m...

Item was missing parts in the photos but not mentioned in description. Am I entitled to return?

I bought a used item that was photographed as normal. The description described nothing of the condition. Now I have received it, it is clear there are parts missing. These missing parts were visibly missing in the main shot of the photo but it wasn'...

New Shoes - Unbearable Smoke Damage!

I just got new shoes in box, and although the shoes do appear to be new and in the original box as described, the box, tissue paper and shoes all wreak horribly of cigarette smoke.

Return that did not include my REFUND?

On April 28, 2023 purchased a set of Dharma Cards; A Meditation Kit from THE BOOK HERO. Paid immediately with order. When purchase arrive, surprise no book to interpret the cards. I contacted The Book Hero, they were adamant the purchase was complete...