Returns

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First experience with a return request - partial refund option?

Been selling here for a long time and recently I had a return request for a brand new landscape rock light that was deemed to not match photos or description because it wasn't stone color. Seriously. There is a photo of the rock on the box depicting ...

Vevor mig welderI bought

I bought a mig welder from vevor The welder out of the box does t work I tried to resolve this problem with them They don't answer the phone and impossible to communicate with them YOU SUPPORT them and sell a lot of their product so I hope you unders...

Returned item,no refund

Dear sirs is about a month since I returned my item,I didn’t receive any refund,but all the time I am asked to return it.It seems that my complaint didn’t arrive to Ebay I am very disappointed and I don’t know why is such a situation possible.

Resolved! Can't Process Item Return

On Friday, I tried to process the return of an item, and the picture wouldn't upload. Now the picture uploads, but the 'Confirm Return' button won't light up to continue with the process. This is so frustrating. I've never had to return an item, and ...

Resolved! How to go about returning an item when a seller doesn't accept returns?

Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing s...

Buyer recieved item damaged from UPS, contacts me about it, but returns item without my knowledge

So for starters,I had shipped an item using UPS (Delivered June 26th) but had arrived really damaged to the buyer, they contact me a week after receiving the item saying how damaged it was. I tell them that unfortunately there is nothing I could do o...

Resolved! seller request I issue myself a return shipping label

I bought a watch, it was described as 44mm and it came under 30mm!I requested a return, not as described, with photos.The seller is refusing to issue a return label, instead he asked me to issue myself one and it is paid by them? How can I do that, i...

Resolved! Why is it difficult locating the Resolution Center, contact Ebay, sort an illegal activity

Today I purchased a software listed as 2023 version. The Ebay sellers site asked me to go to a web link. it immediately connected me with my Pay Pal account. I found this unusual but decided to proceed. Having clicked the pay button I wanted to retra...

So-called "Free Returns"

I recently bought an item for $67, it got lost in the post office or something because the tracking never updated for almost 5 days. I eventually got it almost a week after the expected date, after I had already bought it locally since I needed the c...

Does the seller provide the return label for a full refund?

I purchased an item from a seller and was sent the wrong size, I would like to return it.

Resolved! Why did eBay automatically accept a return for me?

I recently sold some camera gear and while I've sold many items on eBay before I've never had to deal with a return. My listing was set to 'returns accepted - 14days, buyer pays shipping'. However I was never notified of a return request only that th...

Two returns in one day when I usually get 1 per year. Question.

Two returns in one day and both beyond the 30-day return policy. I accepted the one which was over 60 days because of a medical hardship the buyer stated had come up with his wife that I felt was real. The second I am up in the air with. NO eBay retu...

Past the point of no return

Bought an REI tent from a seller with a "no return" policy. Seller described the tent as in great condition with no tears. Tent arrived the first week of April 2023. I did a quick review, but didn't unpack the tent fully. The first week of June I fin...

SNAD abuse

And the party continues!So, in my case, i have a buyer that filled a SNAD and didnt upload details of the real problem regarding recieved item or even photos.Nothing!I also contacted ebay agent via chat. Total waste of time since these are not neutra...

An observation/question for other sellers please....

Has anyone else noticed that buyers have caught on to the fact that if they simply LIE about why they're returning an item they can still get free return shipping? Example: On "buyers remorse" I don't have to pay for return shipping, or I have the op...