Returns

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Global Shipping returns. Who pays return shipping?

Just had my 1st Ebay Global shipping return request.I excepted the return straight away and provided return address back to the UK from DE, Germany i think and waited.Buyer sent a message saying that eBay said i would provide a return label. I replie...

Did my return request go through?

I bought an item that arrived in very poor condition. I proceeded to open a request for return, but it didn't finish. I loaded the pictures, but then my screen cleared. It did not say we'll look into it etc. I tried to do it again and it button to su...

How do i resolve this ?

Sold item to buyer, item # : 404248856397 wich turned up broken upon delivery, buyer opened a return case. Was unable to refund buyer through her origanalpayment method so i mailed her U S Postal Money Order certified mail for her total loss. Relayed...

International return shipping is more than item

I recently contacted seller advising them that item does not work as described. Return policy is buyer pays for return shipping. But since return is international, cost is more than double the cost of item itself. Any ideas before I leave a negative ...

They sent me the wrong part

Return Item Forwarded by Seller

I made a purchase worth about 260 about two weeks ago on two items from one seller and they came in heavily damaged so I requested a refund for "damaged items/products". The seller, initially, was hesitant when I asked for return on the two items bec...

Return address that the seller gave is different from the one on the shipping label

I essentially purchased a laptop that I will be returning because of questionable authenticity. However, the return address the seller initially gave me is different from the one that's on the autogenerated return shipping label.So, I initially reach...

Seller is behaving suspiciously and ebay is siding with them in return process. Worried about scam

I bought a fan from ebay. It was missing the serial number which was not noted in the listing. Also, the seller sold multiple of these fans but used the same images to sell them all so the photos of the fan on the listing were not of the actual fan t...

Seller advising they would send a check as a refund and that I could keep the damaged item.

Last week, I bought a book that arrived damaged and I took pictures of it and submitted it with a refund/return request. The seller responded with an apology and said I did not have to return the book and that they would issue a full refund. They the...

Resolved! International Return Policy is confusing to me

I recently received a message that I have been enrolled in International Selling, so I've been reading up on the details. Under "Returns and Refunds" it states that eBay sets the return policy. Then it says the confusing part, "all eBay International...

No luck with refund

I messaged a seller, twice, to let them know I have not received my purchase. Paid on 8-21. I opened a case with Ebay on September 2. I went online today to "ask Ebay to step in." I can't find that link/button anywhere. I've followed every step on al...

Corrupt sellers delaying past eBay's money back guarantee

I had to select "Returns" from the drop down menu because there isn't one for "Refunds". There should be a drop down menu for "Returns/Refunds".I was "taken" by a Chinese seller on eBay a while back by delaying me past eBay's money back guarantee per...

Can't start return case

Seller shipped me the wrong item. I worked it out with him and he said I could return it. I attempted to open a return request, but got the following message:"You can't start a return for this item. You have already opened an eBay Money Back Guarante...

Returning an item

I'm attempting to return an item I learned i don't need. I bought it as a guest versus with my signon. When trying to set it up, I entered into a chat with an Ebay employee who agreed to set up the return process for me. I received an email the follo...

Wrong Return Label

Hi. I had to return two items to two different sellers. I dropped both packages off at post office with clerk and got receipt. I was refunded for one by Seller #1 but Seller #2 said they didn’t get my package. So I looked at receipt and it shows two ...