Returns

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Why does Ebay allow buyers to return an item without providing a legitimate reason for return?

In less than 2 months I've dealt with two buyers trying to scam me by opening a return case for an item without responding or giving a legitimate reason for a return? I sold a phone on two different transactions and both buyers opened a case saying t...

Communicating with seller on return

I sent the item back I cannot communicate with the seller I get a error message that tells me I’ll have to try tomorrow never works I can’t say that I sent it back I haven’t got my return I’m **bleep** off

Resolved! Return

So i ordered a monitor 2 week ago it came without any flaw/scratch with a manual/guide papers, a dp cable , and power cable .i asked the seller for a return and he agreed (main reason the monitor color were off)I bought the label for return and yeste...

Request a return.

Hello. I ordered a IR sensor yesterday and I simply don't need it anymore. I'd like to see if I can cancel it before it ships.

The cost of refunding-- it's not just an eBay problem.

https://www.ecommercebytes.com/2022/04/17/returns-cost-sellers-a-whopping-21-percent-of-order-value/ Well worth reading.The good news about 'fast delivery' is that buyers seem to be a little more sanguine in their definition of 'fast' than we are led...

Seller contact info unavailable

I bought an outdoor grill about 10 weeks ago. Now, I am told by the manufacturer that the grill I received has the wrong heat plates! And that because I bought it on Ebay, I must request a replacement from the Ebay seller, not the manufacturer! BUT m...

Item was missing parts in the photos but not mentioned in description. Am I entitled to return?

I bought a used item that was photographed as normal. The description described nothing of the condition. Now I have received it, it is clear there are parts missing. These missing parts were visibly missing in the main shot of the photo but it wasn'...

New Shoes - Unbearable Smoke Damage!

I just got new shoes in box, and although the shoes do appear to be new and in the original box as described, the box, tissue paper and shoes all wreak horribly of cigarette smoke.

Return that did not include my REFUND?

On April 28, 2023 purchased a set of Dharma Cards; A Meditation Kit from THE BOOK HERO. Paid immediately with order. When purchase arrive, surprise no book to interpret the cards. I contacted The Book Hero, they were adamant the purchase was complete...

This is the eBay alternative for answering phones?

I can't even post on the community because my answer isn't what people want to hear, that a seller sold a broken item knowingly, only to offer a partial return to keep their trash. It was so nice when you could bring this up in a conversation and now...

Resolved! Buyer wont return but wants refund

Ebay put a hold on the payout which us only 9 dollars because the buyer wants a return. It is not reasonable since she had an allergic reaction, but I know ebay always sides with the customer. What should I do to get these items back? they are perfum...

Return USB diagnostic for Webasto Thermo Test and Eberspacher edith

Purchased Item which didn't perform functions advertised from Diageu.Lots of messages and attempts to rectify problems but unfortunately unsuccessful.Requested seller should provide details via E-Bay Messages but response was only to suggest other po...

Create label

How do I create a label

Resolved! My return item went on a fedex merri go round help plz

I did a return request for an item I needed to return, seller sent me return label code. I took the package to a FedEx drop site. It sat there a few days Never being picked up, so I said enough and go get it and bring it to a fedex store, i let selle...

Insufficient Address

Purchased Brake shoes. They were not the correct parts. Received an USPS return label. Tracking the number, it says it has insufficient address. Now where my package is - no one knows. How am I going to get my refund? Now ebay does not have a phone n...