Returns
Discuss how to manage returns with fellow sellers
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Buyer Opened Case and is trying to return a counterfeit item.

I just sold a collectible toy and today, I woke up to a return item request. They stated that the item I sent them was broken but the shipping package had no damage on it. They said I sent them a broken item. However, in the pictures it clearly isn't...

User avatar by Adventurer
  • 131 Views
  • 3 replies
  • 0 helpful

Return issue: Order not found on my profile - but received

Hello, I placed an order that I have received from a store on eBay. I must have checked out as a guest.I need to return the product - still sealed. The seller has approved but says I need to go through eBay. eBay cannot find record of this order, and...

User avatar by Enthusiast
  • 46 Views
  • 2 replies
  • 0 helpful

Resolved! Asking eBay to step in isn’t appearing, and the email doesn’t state a starting date

I recently purchased an item that turned out to be faulty. The seller waited until the day I could ask eBay to step in and launched a return, but while I am entitled to a paid return label as per the Money Back Guarantee, which eBay representatives h...

Speaker jbl

since June 15 I ordered a jbl speaker but the merchant never sent the speaker, I would like to know is it a scam, I do not understand why the package was never sent, thief gives me my money ok

What happens if the return item goes missing?

I'm considering buying a wooden sculpture for approximately $200. I'm assuming I'll be the one paying for shipping cost both ways if I decide to return the item. But what happens if something goes wrong with the return, or if the buyer say he never r...

return after 30 days

i sold something and on day 36 they wanted to return it for not having correct description. it was correct. would i still be obligated to refund them . why would ebay even attempt to have me refund them after so much time has gone by?

How to get a refund.

I recently bought a pair of batteries from a seller. They turned out to be good, so I asked for a second pair. We negotiated a price, including postage, they set up a special item and I bought it. What I didn't spot was that, although the price was c...

User avatar by Rising Star
  • 162 Views
  • 7 replies
  • 1 helpful

return address

is this a real return address?haerbindaodaotongqichezulinyouxiangongsihaerbindaoliququnlikangtaijiayuan, 10haokou1danyuan1001haerbin, 150001

NEED SOME HELP !

I have a porblem . I have purchased the item and returned it to the seller and he has received the item but i haven't got a refund within 5 days, but I am traveling in Other country for about 1 month, if I come back and still have not received a refu...

User avatar by Explorer
  • 50 Views
  • 1 replies
  • 0 helpful

After 50 days buyer leave negative feedback.

I want to ask buyer after used 5o days then leave negative feedback.they told us this is not good but already mentioned in our description.if any problem with 14 days please contact us.I am also given 30 days return policy.

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