Returns

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requested to return

I sent a pack of bubble gum, and it was delivered on the 25th of April. However, today, on the 16th of May, he requested to return it, claiming it was the wrong product. But I sent it exactly according to what he ordered and what I understood from ou...

Resolved! received an item not as described. Mistakenly press item has arrived want to change it how?

Item has arrived broken which wrongly didn't report it immediately now I want to change itfrom "arrived" to"arrived not as described" The seller is willing to send a partial refund but only after the change was made.in short "item has arrived" has to...

Resolved! Max Amount of Time to Request Refund Monies?

After a return is received, what is the max amount of time to request the funds from the return? The item was delivered 5/12 and I know I can ask eBay to intervene tomorrow, but is there a max allowed time if I wanted to delay intervention? (Seller i...

Fraudulent purchases sent to a fake/different address

Hi, hope I can get some clarification here! I had two items (two iPad for excess of 900 dollars each) purchased that were NOT authorized by me, and I need to know how to progress, if I can at all. I had two credit cards on file with my eBay account (...

returned item not matching description to seller,on day of delivery it was forwarded

hi everyone i bought an item that was not matching description or photos,seller didnt want to refund so i had to wait some time to get a label,after the allotted time i didnt have to ask ebay to step in they just sent a return label,i used the label ...

International returns label

Hi, I’m the seller and the buyer opened a return request that was automatically accepted by eBay. The buyer is in the United States and we are located in Asia. eBay states we need to provide a label. However, this is proving rather impossible. I trie...

negative feedback let before I had a chance to rectify the issue

How can I leave a comment on negative feedback Go negative feedback before I could rectify the issue

Seller fee after refund

A buyer requested a refund, and returned the item. Are the seller fees refunded to me after I refund the buyer?

Return of suit that does not fit

The seller is paying for the return of the idem. The label for return is not on Ebay when you press on the print label you get the tracking number that the package is at the local post office, the package is at my house. have not had a label come up ...

eBay says return delivered but tracking shows not delivered

Buyer requested a return and shipped item. eBay shows item delivered but tracking shows NOT delivered to me

Resolved! Unable to refund return shipping cost.

I am very new to eBay. Through my own mistake, I had a return. The buyer was very understanding and even left positive feedback. He has been refunded his purchase price, but I would like to refund his return shipping costs. I can't figure out how to ...

I can't select number items returned on multiple item order

Previously, when I received defective items from a multiple-item order, I was able to select how many units I wanted to return. Now, that option no longer appears—the system automatically selects just one item for return. This issue is occurring acro...

Resolved! Once you close a return, does Ebay no longer give you the option to return that item?

I hastily canceled a return that I initiated with a seller who had terrible customer service. Now that I do want to cancel, Ebay does not seem to give the option. I messaged the seller that I would even just mail it back. I just don't want the thing ...

Shipping label

Help! How do I send a buyer a return shipping label. I have followed the instructions listed but it does not bring me to the option to send the label.

Seller doesn't accept returns for this item

I ordered a laptop charger that a seller listed as having only been used for a week. When it arrived it made a rattling noise like there was broken plastic inside and there was a smooth spot on the side they didn't show in photos that looked like the...