Returns

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Unable to send a partly refund

Hello!I would like to return a postage fee to a buyer.I have tried 5 times.After 8 hours each time I receive the following message:There was a technical issue and we couldn't process the refund you sent. We apologize for the inconvenience. Please ret...

Help with a return.

I sold an item, the description was correct, and same with the photos. But the title was not. And now they want a refund. The title said that it had Wi-Fi but the photos clearly showed it without the option (only Ethernet) and the description did not...

Returned not received but USPS says delivered.

I had a forced return on a new sealed item and said item was used. Usps tagged delivered to address but it was not. I have a box and says delivered to front porch. Not im out my item and the money. Do i get any recourse?

Furniture Pickup, Been Stored For 2 Months

Hi all,I have a question I can’t seem to find on eBay regarding the amount of time a buyer has to come and pickup the item they purchased online. I sold a small dining set 2 months ago and the buyer said they have a shipper they are working with to c...

''Continue return'' button not active, and is 'faded'' instead of solid blue

I bought an item a few days ago, and it arrived well packaged and promptly. So far so good.However, on testing the item out, it is very defective for an item I only just bought (It's on it's last legs).So I've messaged the seller and now I'm trying t...

Return Shipping

Can someone please explain to me where I go to send the buyer a label so I can get my item back that they are returning? I can't seem to find it. Thank you!!!

How do I get reimbursed for my item being damaged by the USPS?

I've already refunded the buyer. In the past, the insurance that comes w/shipping covered my loss. But ebay generated the shipping label.

Item sent to Argos and customer did not pick up

Hello, First message on this board I have a buyer who requested the item be sent to an Argos pickup with an ecp number. This was received and scanned at Argos on the 26th Jan, but my buyer has opened a INR case on the 11th Feb. This customer stated i...

"Buyer can keep item" but eBay creates and debits a $6.25 "return label"?

A best offer buyer changed their mind.The item has not shipped.When I go to eBay to refund them, it wants to debit $6.25 for a return label.No return label is needed.How can I resolve this? Why would this happen, and is this happening to others?Revie...

Can seller pay for return shipping for a buyer?

I sold a vinyl record I never listened to. I had the MP3’s. Turns out it’s a misprint and the buyer wants to return it. No problem. Can I buy their return label? It doesn’t appear I can?

Return request for misrepresented item closed without resolution.

I bought a cell phone advertised as working on T-Mobile network. It was locked to MetroPCS so did not work on T-Mobile. Escalated the case to Ebay when Seller was unresponsive to multiple attempts to reach him. Ebay opened a "return item" case and it...

poor quality exhaust parts

fastandfurious_exhaust, they do not honor their warranty, purchased a flex pipe with a 5 year warranty, it fell apart in less then 2 years, contacted them with 3 polite e mails through e bay with clear pictures, no reply at all, filed a complaint wit...

Sell as broken or for parts or for repair

I've been selling on ebay since 1998. And you'd think I would know all the special rules and I did until recently. They changed their policies. Basically whatever you sell, it doesn't matter you will always have to get shafted on returns and pay for ...

When opening a return, two of the reasons for the return are identical

I recently had a buyer open a return because they claim they received the wrong item. The comment said "Not the same size as the one that fits my machine". A picture of the item they received was also included. The item in question is a replacement r...

15-11130-70368

the product description states that the product is new and unused. When opening the product, it turns out that the shoes have been used and are not new and do not correspond to the product's advertisement