Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Account's selling privileges and payout are restricted due to bad buyer experience.

My account is restricted due to bad buyer experience about one year ago. At that time I was a new comer to eBay as seller. I need to activate the account again. Please help me to regain my account Thanks in advance.

Did Changes to Business Policies UI Break Traffic/Impressions/Search?

I updated the shipping business policies on about 80 items with the the new, redesigned UI. I have over 2100 listings. Impression traffic dropped more than 50% and the daily watcher tally is almost non-existent.

Shipping issues

I had 6 orders that needed shipping. Got through 5 of them and then the 6th order gave me a label which was tied to my buyer but the tracking number was to a previously sold item by a different seller that was already delivered. System doesn’t show i...

Resume Draft capability not working - page hangs/doesnt load when trying to open a draft item

Ok, now we cant work on draft items anymore. Anytime you try to load a draft item to work on/publish, the page hangs forever and never loads, just a blank screen. You have to click away from the page otherwise it hangs forever trying to load.

Buying a item

I'm trying to pay for an item an it's saying change payment method after I try to pay with debit card an I put All the right information in it somebody is block my payment weres my privacy an get the off my information an fire them

Postal order

Hello, I sold something on eBay and need the address to send it to but cannot open the page as it says you have some technical issues, what can I do please? Thank you

Info Box makes the page unusable. Seller tool. What a joke

I have the feeling no one at Ebay is actually looking at the site - so lousy. Useless, pointless. Bad.

Item purchased and paid for but does not show up in purchase history

I purchased and item, paid for it through paypal. Received and email confirming order and payment. Received an email with order number and tracking number. Link to tracking does not work and item does not show up in my purchase history. I contacted s...

How can I contact technical support?

Ebay's server says I logged in with a new computer. But still using the same one. How can I contact tech support?

How to disable automatic translation of listings? PC web browser

Why is this **bleep**ed thing even existing?How to i turn this off? Ebay Looks like a cheep Chinese scam site now.Person who implemented it deserves a special person medal.

Feedback Revision Requests are not getting sent to buyers or sellers please report to higher ups

I've spent all day trying to figure this out and see there are others asking why they can't find the email that usually gets sent when a buyer or seller opens up a "feedback revision request". I did this as well and I didn't get an email sent to me a...

Search Not Working on Mobile Correctly

Whenever I try to search for something or use my saved searches I get way too many results that aren't specific to my query on my mobile device (iOS). I have tried signing in and out. Logging on with both app and mobile web, but searching for anythin...

Can't Get In Contact With Agent

I've multiple times attempted to contact an agent for help with an issue, and it continuously forces me to ask for a call... but my phone never gets a call from an agent. It won't give me the option for chat with an agent. So what do I do to solve my...

Problem with ebay have accepted offers but no sale coming through

Have accepted 2 seperate offers on items but neither is showing as sold, no option to send invoice to customer

PLAN FEE - eBay O*22-1145 $2.57 a month, for nothing? I'm not a seller, bleep??

Getting charged monthly on my credit card with "PLAN FEE - eBay O*22-1145" for $2.57 a month, for nothing? I'm not a seller, what gives? I called and they had no clue.