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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Impossible to get help

I have found that my account is deactivated? I also have not been able to navigate the site to purchase something. When I click on the item the site flashes but does not go to the product. Very frustrating since you can"t talk to anyone.

Upload from mobile button not working on desktop (chrome)

After adding photos to a listing, when clicking the photo "add" icon, only the "upload from computer" button is clickable. Upload from mobile and Upload from web are not clickable. (my screenshots do not show my mouse cursor but they are over the but...

Order Discount Showing Incorrect End Date Under Sale Tab In Store

I launched an order discount this morning. The end date and time I set is Dec 2 at 11:30 pm. Under the Sale tab in my store, when I click on Shop All, it displays Valid through December 03, 2024. Does anyone else see buyer-facing end dates displayed ...

Balance on hold

Will not accept bank details, keeps rolling over. It is the same bank as purchases are made from. Phoned ebay and was told it was a job for a supervisor and I would be contacted. But nothing and not easy to contact anybody.

The seller made mistake two times, but I can only open one request

First the seller send me wrong item, so I opened a request. Later the seller send me the right one, so I closed the request before knowing that the item didn't come. I can not open a request for the second time of the same item which I do not receive...

Errors revising items for last 2 days

I made some edits in the last few days, it seems eBay may have been doing updates given some changes in the functionality just after the changes I made. Now I get the error saying they're sorry but the item won't come up for revisions, even though I ...

Refreshing Ads Dashboard Changes Display Data.

This never happened before but it started happening recently,I'd rule out browser issue as I've experienced it with Firefox, Chrome, Edge, on both Windows, Android, and Linux.But if you select a custom date on the ad's panel, say today, 11/22/2024-11...

They changed the CONTACT procedure

eBay changed the way I can contact anybody on eBay and now I can not contact anybody through eBay.

"Local Pickup Only" items should not appear in searches filtered on "Free Shipping"

Often when I search for large, bulky items it is difficult to impossible to use advanced search to obtain a useful and complete result.It IS possible to find those available for "Local Pickup" that are near me by using the "Within x Miles" filter.HOW...

Offers

Buyer made an offer and it was accepted on 9/21/24 but is still not showing up in the awaiting payments in the seller hub orders on 9/22/24, so I am lost not knowing if the offer accepted even got through

Seller Hub not updating orders: 11/21/24 11:00 PST

Accepting offers on multiple items this morning, Still show as pending payment, but Seller Hub has not even updated as I've even accepted offers. Lower additional offers are still shown as active (quantity was 1). Would like to ship this item out, bu...

Listing Signed By Error

Tonight I listed a number of Thanksgiving postcards using Sell Similar. One was signed by the artist J B Whitney. On the listing form it says "Signed is required before providing Signed By." I clicked the option of Signed Yes. Then I entered the opti...

Repeatedly showing the error of missing information

Hi, I am trying to list the product on ebay but it repeatedly shows the error of missing information in billing section. I have set up the payment method already.

Resolved! Firefox desktop and DuckDuckgo mobile app

I use Firefox desktop for buying and selling on eBay. Lately when trying to buy items on eBay the I can not view pictures on some items. The other problem is the buy this item button does not work. Some times this also happens when on mobile. Firefox...

Is It The Broken Checkout or the Promotions (or Both) Not Working Right Today.

Been hitting $550-$700 a day, today at 6pm central $174 and been there for many hours. Had customers saying they cannot checkout while also the promotion views and impressions are down 60% from yesterday. What's going on ebay?