Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Buyer paid wrong amount

My item was listed for $22 and the buyer paid $18- the order details has no explanation why- how do I hancle this - thank you

not able to add varations from sell similar

when listing a new listing from sell similar can not add any varations

Traffic page not loading, traffic down 80%

So today, something felt off, so I tried to go in to check my traffic, the page won't load, when it finally did, after numerous attempts, I was surprised to see everything down over 80% over halfway through the day, of course CS says nothing is wrong...

Attached images to eBay messages, but images don't appear when message is opened

Hello. When I attach an image to a message, I always send a copy to my personal email to make sure the image has gone through correctly. I've never had a problem until last night when I tried to send the same image three times and it never went throu...

Resolved! Search not working

I tried looking for a dodge temperature control and nothing but older chevy parts and random misc parts is only thing that came up. Nothing that even matched any of my search wording. I even tried to search on a different computer and same thing.

Techischer ebay-Support lehnt Hilfe bei Passkey-Anmeldeproblem ab.

Since the middle of the year I have been trying to set up the Passkey login on ebay. So far, unfortunately, with constant, reproducible failure.On other popular platforms, such as Amazon, Microsoft, Adobe and Google, I had no trouble setting it up. S...

Resolved! Captcha on every login

I see on every login the captcha - twice.That's a giving me a not so high satisfaction using this platform. The page is telling me, that after a while this should disappear, but it happens now since several weeks (4?) Why is this captcha page not dis...

I cant get into my account

I cant log in....what the hell is going on

getting error message

You don't have permission to access "http://pay.ebay.com/rxo?" on this server.

Resolved! Search not working

Search has been returning totally random results that have no relation to the words put into the search bar. For example, if I search for "Universal LS Engine mounts" I literally got teapots, steering box for a 53 Plymouth, and a fancy flowerpot as m...

Order confirmation emails no longer received

I was receiving order confirmation emails up through June 2, 2024, about when the updated messaging system was released. But since then each order has produced only an email from PayPal, although I still receive email from eBay for refunds, etc. My c...

Over scratch gift cards

I just bought two $25 eBay gift card and when i opened it the pin got scratched off the card what do i do?

Search European Union listings only: Broken for more than 3 years

Hi Let's say i am looking for an item,I put the name in the search and get many results in the US but i'm in europe and ebay.es .I go to the advanced search and choose european union only, now i get 100% of the results in the US.If i choose european ...

eBay canceled my storefront ...

I opened a starter storefront last July on another eBay account. This one I have had for 5 years and is my buyer account, that has been in excellent standing. The subscription fee came out of my checking account that I opened up for this storefront. ...

Saved Searches Notification Emails

I received email notifications of saved searches regularly for many years. Although I didn't make any changes on my setting, I've stopped receiving email notifications for the last week. Yesterday, I went to each individual saved search and turned th...