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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Photo edits not saving

Photos do not save in the correct order or when I edit them when I use my desktop computer. I rearrange them and click save for later and they revert to the original order. The photo edits like cropping and rotating do not save either. Rearranging do...

Scams

Bought an item as a guest, hasn’t arrived, being sent in loop when asking for help

Adding Multiple Shipping Options

I am having issues in adding the shipping options to my listings

Pardon Our Interruption

Hi,My ebay account has been inactive for over 6 months because every time I open the ebay website, the following message appears: "Pardon Our Interruption...". I have followed the instructions to fix it but it still doesn't work. Please advise on ano...

there has been fraud on my account . with the last two purchases

Unable to resume draft, as it starts loading, I get an error page

I was working on listing an item, and after saving the draft, I can't access it again, it starts loading and then I'm taken to this page: https://www.ebay.com/lstng/error?reason=createOrGetDraft:undefined:XS_CALL_ERROR

We're experiencing a technical issue. Thank for your patience as we work to get everything

We're experiencing a technical issue. Thank for your patience as we work to get everything back to normal. So what does that mean? It's a message on my phone app for eBay?

Saved seller info not working

Saved seller for notes not working. Anyone notice this

'Review offers sent' pages won't open.

I only get an error page. Please fix this eBay.

Wrong tax rate

The wrong tax rate is being charged. How do I get it corrected?Current bid shows 8.68%.It should be 4.5%

Account suspended for using a VPN

(moved from default question location - ask a mentor) Hi, I've had an eBay account for 8 years. Never got a bad review. In fairness I've only ever sold one item for £40 or so, I'm a buyer, not a seller. I own an IT consultancy. I created a separate b...

Review Offers Sent Not Working

I get an error message when I try to review offer settings. Several days now-- when are you going to fix this???? An error occurred while processing your request.Reference #97.a46cd317.1733422435.698ca644https://errors.edgesuite.net/97.a46cd317.17334...

review offers sent page not working

The review offers sent link located next to the item in seller hub and also located in another area on the seller page will not open. It stalls and an error message, a long one appears. I have done all of the fixes to my computer such as clearing coo...

Resolved! Sent Offers Not Showing In Sellers Hub When Reviewing Offers Sent

This started yesterday (8-31-23). When I go into the hub and go to review offers sent, it no longer shows the offers sent. It only show offers received and nothing more. This only happening on the offers sent since yesterday. This is what it normally...

Location and overall category browing and breadcrumbs are just broken - and annoying

Let's say I want to look for furniture near me. Or tech. Hit the breadcrumb for the category - it's an SEO landing page with some banal text on the subject for Google purposes. I'm sure it helps, really. What doesn't help is 'sort by nearest item' do...