Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I need help to fic this

The page I saved on my Google says this item is missing we've looked everywhere hiw do I fix it ore get it back or find it again

Old notifications aren’t being cleared automatically

Notifications aren’t being automatically cleared how they used to. For example, when a best offer is accepted and the buyer pays, notifications are showing both the notification for the best offer and for the item payment.

No customer number

I tried to call and found no number.

International Shipping labels don't format correctly when using 4" x 6"

Inland shipping labels will fit perfectly on a 4x6 shipping label, and can be printed directly from the website. International orders require the customs form, and both labels appear correctly sized but on a single A4 sheet. Currently I have to scree...

Images for items not showing up in search

I wanted to see if anyone could answer this from an old thread here: https://community.ebay.com/t5/Report-eBay-Technical-Issues/Images-for-items-not-showing-up-in-search/td-p/31260070 Instead of ignoring the "Main Image" outright for listings with va...

Refond

Have tried to reach customer service a dozen times over the course of a week by e-mail .. no one answers my e-mails

Update catalog for laptops and desktops.

The listing catalog for computers seems out of date and it's causing the computers I have listed to be hard to find when someone uses the keywords because the model numbers are outdated and the latest processors (i.e. AMD Ryzen™ AI 9 ) aren't even in...

Offers not working, as a seller

Any other sellers experiencing issues with offers? I get offers from customers, they often don't show up under notifications, and when they do, I accept the offer, get no payment, and a day or so later it says I have an offer on the item again. When ...

Seller hub Drop downs are not working....

Seller hub Drop downs are not working....on Chrome or Edge. I see they changed the traffic overnight making it harder to compare days over all three categories.

Printing ship labels problem

I have a Mac 2021 Sequoia 15.0.1,, Epson ET-M1170 set as default. When I try to create a shipping label it does not get sent to the printer. I need any input available to get this to print my labels please.

Spendable funds

Hi i would really like spendable funds enabled. I have no interest in cashing out I’m looking to rebuy on eBay.

Captcha Loop Unable to Sign In

Unable to exit endless captcha loop on Firefox

Shipping Labels all of a sudden printing way too big.

Have printed shipping labels (4" x 6") on my dymo label printer for years. All of a sudden, they are printing as big as a full page of 8.5" x 11" paper. Have checked all of my settings, and everything is as should be. Possible ebay glitch?Anyone else...

Answer a question not going to the right screen

When clicking on the answer question option on an individual item in the Android app it goes back to the main active items page rather than to the individual item with the question. Is there a way to have it go to the correct individual item page?

Here's What's New shows old items

The Here's What's New on the home page on my Android phone frequently shows old items that have been resolved like offers that have been accepted or cases that are open. On this item in the screen shots I accepted the offer and shipped the item but i...