A customer changed his mind on an item with 30 Day free returns. Ebay
provided the USPS label with tracking but the item stalled on its
journey back to me on July 2. For customer service and to avoid negative
feedback I refunded the purchase price to...
I sell used electronics including a lot of headphones. My most recent
feedback was "Headphones sound horrible, complete waste of money.
Arrived in perfect condition just as described by seller". This feedback
was left exactly 30 days after they recei...
I recently sold an expensive high tech item that was returned with the
buyer claiming it was defective in multiple ways...it was not. No big
deal, I offered free returns for any reason and was just surprised they
claimed multiple defects. So, I check...
Hi,I sell mostly consumer electronics and laptops. I accept returns and
am getting some back missing major parts. A $130 DAC was returned (it
was fine, the customer did not like it) without its wireless remote
which would lower its value by at least ...
Hi,I do not know how to proceed and would appreciate advice. I am a Top
Rated Seller who offers 30 day returns (buyer pays). I recently sold a
pair of two expensive and heavy stereo loudspeakers. Sold as a lot of 2
(left and right), $800 for the pair...
Sincere thanks for the replies. The return label was USPS Ground
Advantage so the USPS site says the sender or recipient cannot start the
claim until 45 days after it was shipped but before 1 year. Currently
tracking says it is still on the way thoug...
Yes, just put the serial number in the description. The photo is a good
idea too, I sell mostly stuff in the $40-$300 range, and always include
a serial number (and a photo of it) if it has one. I'm tempted to list a
serial number even when I can't f...
Suggestion for preemptive things to do going forward. I sell mostly used
electronics. If you are concerned about scammers returning a different
defective item (and I am) then put the serial number in the listing
description (I do). They could still r...
Thanks for all of the sage advice. You are right that it probably does
not matter much... but as pickapaper notes, I really focus on customer
service...but do recognize that there are numptys that cannot be
satisfied. jonathanbrightlight's suggestion...
Yes, I have done that on about half of them, I replied on a few right
after his post but they have not been fixed. I will update here if the
issue is solved.
