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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Bug: seeing someone else's "Recently viewed" items

I am not looking for help, I am only reporting this here since I can't find any official way of reporting bugs to eBay. The bug is, as the subject says, that when I go and view "My eBay", it's showing someone else's "Recently viewed" items on the lef...

Resetting my password

For the last 2 days I have received emails from eBay (supposedly ?) stating that I need to “confirm your identity to access your account “. I am trying to figure out WHY I’m getting these? I’ve never had to do this before. Now when I try & log on it ...

They Deleted My Draft Listings AGAIN!!!!!

On May 8th I sent the following message to customer service:To the person responding, please speak and write good English! I need to be able to understand you.My store is currently on vacation as I had an accident and was hospitalized recently. I hav...

Why my Shipping Discount Promotion never applies to the selected item?

For example: I'm at the Seller Hub, so I go to the Marketing tab, click on Promotions, then I click on the Create a promotion dropdown menu and then on Shipping discount (http://cgi1.ebay.com/ws/eBayISAPI.dll?ShippingPromotion). There I set the minim...

Unable to return refund to seller via paypal

I received an item that had been delayed in shipping (case request# 5229827560) and was provided refund by the seller. When I tried to return the refund with PayPal by sending money to the seller, PayPal didn't recognize the seller name. I tried all ...

View Count has disappeared

Has anyone had any issue? Thus just started within the last couple of hours - almost right after I listed an item for sale. Shows watch number but not view number on all items listed.

Download order report from Seller Hub not working

I am not able to download order reports from the Seller Hub since yesterday, May 14th. It just gets stuck at the "Preparing Download" stage.I am able to download from File Exchange as well, but the file lacks the the Order ID and ship to name, which ...

Unable to get into My Ebay

When I click on My Ebay it just loads an error page. https://www.ebay.com/n/errorIs it down for temporary work or something? 5/15/20 morning

Variation Specifics provided does not match with

Help, What can I do Ebay keeps on telling me that the variation specifics do not match and will not list my goods?Any ideas?

Bulk label printing error Failed to generate labels

Today I had this issue. I tried different browse. is this system unavailable ?

number of views of my selling items not showing on macbook or iPhone

suddenly today number of views of my selling items not showing on macbook or iPhone. There are just - whereas before it has always shown me number of views on a listed item

Does anything live and breathe with Customer Service

Starting up again selling. 1st sale didn't pay. Went to dispute resolution. Waited. 2 weeks now. Unable to relist. Fee being charged. Unable to contact anyone with E-bay. Is there a phone number where one may call directly?

error message on file exchange

I was wondering if anyone could help me, I am trying to use the Ebay file exchange to help me keep up with stock, but everytime I down load and change a stock value and upload, when I check the error report I get the messages "warning" "21919403" War...

Number of views are not showing on eBay again 05-14-20

Is anyone else experiencing the same problem?

Trying to print ebay shipoping label and the label is barley visible

I have printed on ebay forever and it always works fine but now every time I try to print a label after someone purchases of my store the ink looks like it is gone empty and print is so light I can't really read it it's barley visible. So I have boug...