Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

1300+ Buy It Now Listings Magically Disappear From My Store

The title says it all. This morning my store was fine, I take my wife out for breakfast and upon returning home to do my daily listing routine, I find that 1300+ Buy It Now listings have magically been removed/disappeared from my store. This is the s...

HOW TO REACH EBAY BY PHONE?

I need to speak with someone.Not on chat,tried that already they just keep disconnecting when they don't know the answer.I need a live person.Thank you

Claiming PayPal funds by instant bank transfer not working.

As a Seller, when claiming merchandise sold paypal funds by instant transfer to my bank account is now suspicious. Because Paypal says the transfer went through, but the funds are not showing up in my account "ever"! Anyone else experiencing this sam...

EBay app for iPad doesn't work anymore

I receive a notification for updating my eBay app on my iPad. The app is up to date (uninstall/reinstall). My iOS is 10.3.4 ((most recent update for my iPad)I can't use the app anymore problem occurs as of today Who can help me out?

Ebay app

My ebay app has today stopped functioning. It tells me I should update the app, but this doesn't work. I found the app easy to use, going into ebay through safari is a real pain.

Customers unable to pay at checkout

Is anyone else getting messages from customers stating they are not able to pay at checkout? I have had 4 customers in the past 24 hours message me with this issue. We do still have orders coming through so it's not an issue for all buyers...

Email alerts for community boards stopped working!

My email alerts for the boards has stopped working. Anyone else with the problem or a solution?

saved searches emails

I recently filed an inquiry into the fact that my "Saved Searches" emails are continually being sent later and later each day. I have had no response, except that my emails are now arriving even later! I have missed out on numerous "Buy-It-Now" and "...

Watch List disappeared

Hi all.....my Watching List disappeared.....what happened? thank you for any insight here.

Printing shipping labels not loading again

I need a reprint on shipping labels and those are not loading either, help please, thank you

Main Image Not Showing Up No Zoom

Some of my listing images are not showing up. All that can be seen is a gallery image which cannot be expanded or zoomed. Please correct this. I checked this morning and they are still like this. Example 313057775677

Unable to Create Variations in Video Game Console Category Presented with a blank page

When I click the button for Variations in the Video Game Console category I am just presented with a blank page nothing loads. Tried doing a Fresh from Scratch Listing same thing. Variation button works with a fresh Listing in other areas just fine. ...

I can't Refund. Please help

Hi! I have a lady trying to buy some earrings from me, and I wanted to refund her some money, but it won't let me do that. It worked perfectly last time, and now it won't let me. Please help me.

iphone 5 ebay app update fails

I cant open my ebay app on my iphone 5. It keeps telling me i need to update but the update doesnt work. Apparently requires IOS 12. No longer able to use this phone to do ebay. Am i the only dinosour having this problem? Called ebay, was informed th...

Scammed and eBay found in favor of the Seller.

Ebay is complicit in helping this seller commit multiple frauds. Once the item is sold, the seller somehow obtains a UPS tracking number for some other package for some other buyer in the same city as their ebay buyer. The seller then enters this tra...