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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay gives error message on answering case details

eBay website gives error message at responding/ answering case details. Message eBay website sent: Access DeniedYou don't have permission to access "http://www.ebay.com/rtn/Return/SendMessage" on this server.Reference #18.2ffb3f17.1594256224.62bf8d4

Checking out problems

Does anyone else is having trouble checking out today? I´ve been trying three days and with three different credit cards and there is no way to make any purchase today... The problem is that I need this material to be shipped as soon as possible, but...

Unable to see completed sold auctions

Last night on my android, my screen changed, and I am unable to view completed and sold auctions. This phone is new to me, so it's probably a simple fix, but I am clueless. Can u help?

Checking Out / Paying Problems

Anyone else having trouble with buying their items? Whenever I try and finish / pay for the order, if says to recheck my card information & billing information - but everything is correct (and I've tried multiple card). Maybe servers are down?

2 step verification is not sending me a text message with a code

I was in the middle of listing some items for sale yesterday when the login box came up. I logged in and when the 2 step verification box popped up, I waited for a texted code that never came. I cannot do ANYTHING with my account. I entered into a ch...

Can't print a label

I've gone to print one label, should have been 1 minutes worth of time. Have now spent the last 1/2 hour on this. Have filled in the (expletive) new form correctly, but when I go to hit 'purchase and print' it is greyed out, and nothing happens. Trie...

Paying

when trying to purchase anything at the moment from ebay keeps rejecting on all platforms. PayPal and afterpay?

Not Receiving Email Notifications for Sales or Best Offers

I've had one best offer and one sale in the last two days but never received a notice in my email for them. I sent a couple sellers questions about their items and email notices for their replies came through right away. Anyone else having this issue...

Order details not available

My completed orders aren’t showing details.

Bidding

When I enter my bid the will just continue to spin it never accept my bid

pointing out a software error/glitch

Buyer opened INR case which was closed almost immediately because tracking indicates delivery. I assume the process was automatic and no person actually "stepped in". There was an error though. In the "Case Resolved" notification, I received the foll...

Packing Slip Missing information

Hello, Today I completed a sale of one of my items, and noticed an issue with printing of the packing slip. Almost all of the transaction information that would be placed on the packing slip, is missing on the packing slip. When looking at the "Print...

Shipping Options Not Saving in Listings

I offer Free Standard Shipping and offer the option of Priority Mail which is calculated and buyer pays for the expedited mail option. These options are not saving. I check the listing after I create it and see the options but then they disappear sho...

After clicking on ebay item in google search, I'm redirected to ebay "deals" page

When clicking on a link to an ebay item in a Google search, I momentarily see the item page, but I'm quickly redirected to the deals page. If I try to go back, it goes back to the google search page. If I click on the same ebay item in the google sea...