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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

ASK EBAY FOR WAVING THE COUNT OF CASE DURING COVID-19 DUE TO PROSPONED SHIPPMENT BUYER NOT RECEIVED

Dear ebay Staff, Hope u can read my post... During covid-19 period our shipping time is heavily obstructed as buyer open cases directly easily for non-receiving.... and so let to our performance bad and now we are under selling limits as zero .....Ca...

Resolved! Sellers names

Why have you stopped showing sellers names when you show their items. I know nothing stays the same Ebay but if it ain't broke don't fix it!!!!!

unable to process cc or PayPal in checkout

I am having this problem - unable to pay on eBay w/ cc or PayPal. It has been this way for 2 or 3 months. I have re-entered my info repeatedly, double checking as I go. My cc works fine on all other sites. I called Customer Service, got some confusin...

Weird shipping and payment

In the last week I have had eBay send payment to the wrong PayPal account. I have had them show that I listed items with me paying the shipping which I never do. Today the listing says the buyer has to pay $10.90 in shipping yet when I go to see the ...

Confirm Return Button Greyed Out/Disabled

I have three items from an order I am attempting to return/get refunded. They all are not what I ordered(totally different parts). I was able to complete a return for the first item but the other two leave me with the "Confirm return" button disabled...

Search Within Store Not Working

In the Seller Hub a search for "calendar" in my active listings brings up only one of two calendars listed, and a gold tea cup. Not right.

Listing ended for being not acceptable. It's been on auction for a month at least

eBay ended my listing saying it was a firearm. NOT... It's a model of a Naval Canon Gun. It's been on auction for several realists. I had a customer send me a question about the bore die and depth. It's only .780 deep - no firing mechanism of any kin...

Main photo in Variation style listings still not 100% fixed issue still left unchecked.

So a few weeks back we had a major issue where the main photo for variation listings was not showing up it would just pick a random item from the variation to display as the main photo. Sales dropped drastically and it took about 3 weeks to get resol...

Mobile Site Search Navigation Got Worse

Now instead of being able to jump to five pages of results at the bottom of the search results, it’s only three pages and the arrows are useless because they take you to the exact same page that clicking on the numbers does. Is it really so hard to d...

ask for waiving cases without selling resolution due to buyer non-receipt during covid-19

Dear ebayer, During covid-19 period our shipping time is heavily obstructed as buyer open cases directly easily for non-receiving.... and so let to our performance bad and now we are under selling limits as zero ..... Can we ask for waving the count ...

watcher on Product information page

does anyone has the same problem that information page does not show "WATCHER" this is on going since last December, 2019..and still going on. Why? My sale went down, so badly I had cancel the subscription..

Unable to process cc or PayPal for payment in checkout process

I am having this same problem - unable to pay on eBay w/ cc or PayPal. It has been this way for 2 or 3 months. I have re-entered my info repeatedly, double checking as I go. My cc works fine on all other sites. I called Customer Service, got some con...

Boards on the Fritz Again?

What's with the boards today? I replied to a post yesterday in Buying Q&A but when I went back today, my post was gone. The topic showed 1 reply in the list today but there were no replies under the post. I replied again today, and now list shows 2 r...

Update: "Unexpected Error Occurred", "Closed for Maintenance" and other errors

Hello - There's an outage with Khoros that's impacting a large number of communities this morning - they're working on it urgently to have it fixed. Because it's intermittent, you may come across the red error screen or a Community Closed messages th...

Cant list with file exchange - got this message "An unknown error occurred. Please try again."

it's seem that i can list only 19 items and then i got this error "An unknown error occurred. Please try again."the files are ok becosue after i wait for 1-2 hours i can list again 19 items and than it's error again. i cant list like that , it's horr...