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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

My eBay has changed

Has anyone else noticed a change in the eBay homepage? From "homepage" I cannot find a button that takes me directly to the "My eBay" page where I can see all of my watched items, etc. I have to go to "Advanced" first to find the "my eBay" button. In...

Resolved! Purchase history page not working...garbled

Last night I noticed my purchase history page will not open properly. It is all garbled with no way to switch to old, new or any other view.Anyone else having this problem? How to fix it?

No way to contact Ebay. I am gone to Amazon. - No more Ebay!

I am due a refund but Ebay reponded saying they wouldn't do it. - Even after the seller agreed to it! Now I can't get through to Ebay in any way shape or form to fix.No way to contact Ebay. I am gone to Amazon. - No more Ebay! GOOD-BYE!

Seller Hub Overview Orders

The Orders panel on the SH Overview is showing 1 order that needs to be shipped, 2 feedbacks that need to be left. I have no unshipped orders or feedback that has not been left. Each field number should be 0.

Yes it's still an issue

I have an item that sold today, auction ended 20 minutes ago. The item shows up in the unsold folder with the ability to relist. However, when you look at the item is shows there were several bids and the items sold. How do I issue an invoice Ebay......

No Media Mail Option

Hi EBAY and Sellers---I am trying to list a book and there is no media mail shipping option showing up. Did USPS do away with Media Mail ? Did eBay stop offering Media Mail ? Could someone at eBay respond ? Thanks

Not possible to counteroffer

Everytime I try to counteroffer an offer on a listing a message appears: "There is an issue processing your request." Does someone else have this problem or is it only me?

"Something went wrong" when issuing refund.

A customer returned an item and I cannot issue a refund to them because I keep getting "something went wrong" when issuing it. I've emailed ebay support about it and got an automated answer on how to issue a refund (gee thanks guys). Currently, I hav...

I can't proceed to check out...Something went wrong

Since a time ago,I got an error herewith above when I want to pay for an item ...

Shipping label tracking number doesn't match with tracking number in sysyem 4/26/20

Beware of the problem or bugs on the eBay shipping system on 4/26/20. The tracking number showing is your label is different from the one in the system. Contact eBay last night to report the issue and they said I should take pictures of all the track...

Computer changed "no refund" to "will refund".

After a lot of discussion with a buyer he bought my item. Then he received it he claimed not as listed and requested a refund. Somehow the computer changed "no refund" to "accept refund". I was shocked when I got the message "I accepted a refund". I ...

Check out and Payment

The system will not allow me to check out and pay with credit card.

Unable to process a payment

The seller changed the shipping method to international shipping, there is a charge for that in the invoice. When I tried to pay, I received the attached message.The seller tried to solve this problem many times but without success, it might be a bug...

Resolved! sellers other items not clickable

I have tried both app and web based ebay, and in the last few days I can no longer see the other items from seller. I can't click on the link at all. I can see their review history, that link still works. In a previous thread (locked since july 2019)...