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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Everything lagging - photos taking forever to load, bad lag when trying to print labels

I've used two different computers and neither are having problems on any other site except Ebay. Taking forever to list one item due to photos not loading. Also took forever to try to print one shipping label. Anyone else experiencing this?

1 item up for sale (Mainland us only) sold to someone not in mainland us and more

I sold a shirt that was to be sold only to mainland USA and was sold to someone outside of the country. I'd like to cancel this sale & return the persons money. I also found out the same shirt is still up for sale (there are 5 more listings!) For thi...

Reserve price removal not updating on listing

Hello, I have a couple listings that I initially created with a reserve price, but I have since decided I don't want to use a reserve price as I think it is preventing bidding competition on my items. The bids are currently way below the reserve pric...

I do not see the top rated seller badge or getting a discount but my account says top rated plus.

https://www.ebay.com/str/luckytreasurefinds

Listings Active Page Not showing Auction bids in a different color

The last couple of days when I go into my listings active page everything is in black. Usually when I would get a bid the amoun would be in a different color. Anyone else having this problem? Its now hard to see which auctions i have bids on without ...

Error Adding Bank Account

Keep getting "We ran into a problem. Please try again later" when adding my bank. Have to do it manually no matter what. Everything I put is exact. Only difference is my bank renamed themselves and added the word "Financial" after their name. Still w...

Messaging Buyer Errors

Once a messaging thread has been started with a buyer, upon sending a response, the typed messages is rerouted to a different buyer messaging thread. There is no way to delete or unsend a message once it has been sent to the wrong buyer. This is happ...

Creating Drafts - Severely Lagging, Text Appears Delayed

What: DraftsPlatform: All laptop-/desktop versions of eBay drafts (Windows, Chrome, Mac)Issue: Severe lag When trying to draft a new item, there is extreme lag in executing any step (typing out item title especially).When typing, the letters appear r...

Notification Bug - Continuously Pops Up / Cannot be Deleted

Need some help with a bug I've encountered with notifications. I continuously get a notification that my counter offer was accepted, for an item that has now been sold, and cannot delete it or stop it from popping up, see attached picture below. When...

Refund

So I canceled an order before it shipped because I found out it wasn't the correct item I was looking for. I was issued a refund, and now there's a pending charge on my account for the exact amount that was already refunded, and said money is now bei...

Cannot login to ebay Australia, can login to community

Cannot login to ebay Australia, this problem has been happening over recent months.I can login to community so letting ebay know that service has failed.Sellers sending wrong items or not sending at all.Costing me too much in failures.

traffic is down across the board

I posted a screenshot of the sudden drop in traffic in an ebay forum and multiple sellers screenshot all mirror the same drop. Is there a glitch currently?

Ebay customer service Step in policy are negative and

Ebay customer service Sept in are not following up with ebay Policy about when a ebay member ask them to call back ebay customer service are not they're telling you to email and send messages to ebay and then when ebay customer service will get back ...

Ebay is double dipping fees on BOGO sales. How many people are affected?

I have BOGO sales and the buyer must use the cart to get the promotion applied.Sometimes it appears on my seller hub as 2 separate transactions, I never bothered investigating because if I was doing buy 3 get 1 free usually the free one would show up...

change email

I changed my email address and while I have had the new one several years when I try to change it Ebay says it belongs to someone else. How can I convince them it is me?Thanks Carmen