More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Current known technical issues - updated as of 5/15/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Review Offers Sent Not Working
I get an error message when I try to review offer settings. Several days now-- when are you going to fix this???? An error occurred while processing your request.Reference #97.a46cd317.1733422435.698ca644https://errors.edgesuite.net/97.a46cd317.17334...
review offers sent page not working
The review offers sent link located next to the item in seller hub and also located in another area on the seller page will not open. It stalls and an error message, a long one appears. I have done all of the fixes to my computer such as clearing coo...
Resolved! Sent Offers Not Showing In Sellers Hub When Reviewing Offers Sent
This started yesterday (8-31-23). When I go into the hub and go to review offers sent, it no longer shows the offers sent. It only show offers received and nothing more. This only happening on the offers sent since yesterday. This is what it normally...
Location and overall category browing and breadcrumbs are just broken - and annoying
Let's say I want to look for furniture near me. Or tech. Hit the breadcrumb for the category - it's an SEO landing page with some banal text on the subject for Google purposes. I'm sure it helps, really. What doesn't help is 'sort by nearest item' do...
Change Username/Store Name
Hello, I recently noticed an error in my username/store name and would like to correct it. I understand there is a 90-day waiting period, but this issue is affecting my business. Could you please assist me in expediting the change? Thank you for your...
How do I report a whole seller to ebay instead of just a listing? (Scammer)
https://www.ebay.com/str/yoyoguitar?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/bluemoodguitar?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/xiaoyuguitarshop?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/guitarhomes?_t...
Shipping Policies - not loading in Safari
Fellow business policy users may have noticed eBay launched a (painful) new format. All those design issues aside, there is an active tech issue. Currently shipping policies are not opening in Safari. I've had other users confirm they're experiencing...
Messages not delivered or "Looks like something went wrong"
I have tried to contact two different sellers about a product and am unable to with some variation of technical issue that the message cannot be delivered. Both of these sellers have in their listings that you should contact them via ebay messages wi...
Lack of info on a purchase
I bought a suit a week ago. I have an email confirming the purchase, but if I hit the button for either 'review order" or "track package" I get a message that there is no information. It's ridulous that ebay does not have a problem email address.b
eBay research (terapeak) on the app won't display the categories.
when I research something on terapeak on the app, it won't display categories. (i'm connected to wifi)
Resolved! when replying to buyer eBay does not show email as being sent
no record on eBay when you reply to email
VERIFICATION!
I'm obviously not able to verify through text if I'm ordering parts for my phone!. JESUS **bleep** CHRIST!. Just send the **bleep** parts already!. I'm so sick of seeing that **bleep**.
CAN NOT GET ITEM IN CART
CAN NOT GET a ITEM IN CART
Contacting an agent
The option to contact an agent isn't showing up in customer service.
Unable to edit Shipping Business Policies
A little more than a week ago, I had to set my shipping business policies to 7 days from 3. Now when I go to edit them back, the process fails and all the listings get dumped in to a new policy with a "-copy" extension with no changes. I've tried mov...
