Report eBay Technical Issues

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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Wrong tax rate

The wrong tax rate is being charged. How do I get it corrected?Current bid shows 8.68%.It should be 4.5%

Account suspended for using a VPN

(moved from default question location - ask a mentor) Hi, I've had an eBay account for 8 years. Never got a bad review. In fairness I've only ever sold one item for £40 or so, I'm a buyer, not a seller. I own an IT consultancy. I created a separate b...

Review Offers Sent Not Working

I get an error message when I try to review offer settings. Several days now-- when are you going to fix this???? An error occurred while processing your request.Reference #97.a46cd317.1733422435.698ca644https://errors.edgesuite.net/97.a46cd317.17334...

review offers sent page not working

The review offers sent link located next to the item in seller hub and also located in another area on the seller page will not open. It stalls and an error message, a long one appears. I have done all of the fixes to my computer such as clearing coo...

Resolved! Sent Offers Not Showing In Sellers Hub When Reviewing Offers Sent

This started yesterday (8-31-23). When I go into the hub and go to review offers sent, it no longer shows the offers sent. It only show offers received and nothing more. This only happening on the offers sent since yesterday. This is what it normally...

Location and overall category browing and breadcrumbs are just broken - and annoying

Let's say I want to look for furniture near me. Or tech. Hit the breadcrumb for the category - it's an SEO landing page with some banal text on the subject for Google purposes. I'm sure it helps, really. What doesn't help is 'sort by nearest item' do...

Change Username/Store Name

Hello, I recently noticed an error in my username/store name and would like to correct it. I understand there is a 90-day waiting period, but this issue is affecting my business. Could you please assist me in expediting the change? Thank you for your...

How do I report a whole seller to ebay instead of just a listing? (Scammer)

https://www.ebay.com/str/yoyoguitar?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/bluemoodguitar?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/xiaoyuguitarshop?_trksid=p4429486.m3561.l161211 https://www.ebay.com/str/guitarhomes?_t...

Shipping Policies - not loading in Safari

Fellow business policy users may have noticed eBay launched a (painful) new format. All those design issues aside, there is an active tech issue. Currently shipping policies are not opening in Safari. I've had other users confirm they're experiencing...

Messages not delivered or "Looks like something went wrong"

I have tried to contact two different sellers about a product and am unable to with some variation of technical issue that the message cannot be delivered. Both of these sellers have in their listings that you should contact them via ebay messages wi...