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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

MESSAGING I HAVE 1 OUT OF COUNT CUSTOMER THAT EBAY WON'T LET ME COMMUNICATE WITH AT ALL WHAT DO I DO

A CUSTOMER I CAN'T MESSAGE IS NOT A CUSTOMER, I WANT MY PRODUCT BACK MY POSTAGE BACK & MY PAPAL & EBAY FEES BACK TOO. FIX THIS NOW & WHERE'S CUSTOMER SERVICE AT? ARE YOU HELPING PEOPLE IN NEED WITH ALL THE FUNDS YOU STEEL JUST LIKE OUR GOVERNMENTS CO...

Resolved! "Payment Methods" not showing up on listings anymore?

When responding to topics on the discussion boards, I often check an OP's listings to determine whether they're using PayPal as their payment processor or have been transitioned into the Managed Payments program. If the "Payment Method" includes Goog...

Firefox quick search broken

Firefox's quick-search no-longer works with eBay. Something on the eBay website has changed so that most of the time when you try to do a quick-search, it doesn't perform the search, it just takes you to the home-page. This is a useful feature that m...

Pictures with HEIC extension will not load in Seller Hub, can't seem to change them to JPEG

My I-phone is now uploading to my computer my pictures for eBay with the HEIC extensions.Trying to load them in Seller Hub does not work.How do I change the extension from HEIC to JPEG?

How fo I download to excel file specific chosen lists ?

I can't find how to do specific downloads. Only some of the categories (all listings in the spectrum) can be downloaded

Sale Confirmed emails imply retail cost of whole order was paid per item NOT discounted actual paid

TLDR; Expected behaviour: Sale Confirmed emails (sent per item) say "Paid: " with the ACTUAL promotional, discounted, paid amount per item.Experienced behaviour: Sale Confirmed emails (sent per item) say "Paid:" with the retail, non-promotional savin...

Something went wrong and we were not able to generate the label.

I finally figured out the solution. Make sure the dimensions of your package match the maximum listed for the cost of the label that has been selected. i.e. 25X18X12 even if that isn't the same dimensions of your package. I was going nuts and couldn'...

Account Funding

Is anyone else having the issue of their Managed Payments Funds being Incorrect??

How do I change my Ebay Summary page to active listings?

Somehow it switched to the Seller Hub and I want to switch it back. Advice?

Buyer’s account suddenly became “unregistered” and potential transaction was stopped by Ebay

My buyer had good feedback (14 good reviews) , but a couple minutes after I accepted her offer, I got an email from Ebay that said “We had to cancel bids for the buyer, [redacted] , because they aren't registered on eBay”. Is this due to a server mal...

We spend hours on listings and they just disappear

Now if you look on the google website there are thousands of posting of listing just disappearing from e-bay. Do anyone at E-bay realize how much time we put into listings. But worst part is looking over and over again thinking maybe you missed it so...

Not receiving sold item emails for GSP sales

Not receiving sold item emails for GSP sales since managed paymentsUS sales are not affectedAnyone else have this issue or know how to correct it.

Block List

Cannot add to my block list. It just goes to the page that states: "We've Looked Everywhere..."

USPS not protecting us from USPS scanning system issues

MANY sellers are having issues with USPS not scanning our packages and the tracking scans not showing that the packages were accepted on the day that they were accepted.This is causing sellers to have exorbitantly high late ship rates that aren't the...