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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot read messages / buyer questions anymore

I have an issue that prevents me to communicate with buyers. In the new seller dashboard - the selling overview page - it shows "Messages from Buyers" then it lists items that have messages (I think questions from the product page). The issue is I ca...

E bay phone and chat closed during business hours

On 4-14-21 (Weds) Ebay could not be reached by phone because their phone # was missing a digit. I was given a one-time code to use and call customer service, but the call wouldn't go through because the phone # was wrong. So, I decided to try chat in...

International Shipping Tables by Weight are not calculating properly

Hi everyone,I've setup an international Shipping Table to set rates by Weight, but when I check my listings eBay is handling the table unexpectedly. eBay is taking the base cost of shipping ($5.94) and then adding a full kg of weight cost to it ($19....

Sold items

Why isn’t my sold items I sold tonight showing up

chrome

No puedo enlistar productos con tarifa de envio Flat Rate

Hola , Normalmente hago los envios de manera gratuita , en los ultimos listados quise poner algunos articulos con un envio Flate Rate y todo aparece bien (chequeo antes de publicar ) pero cuando se publican aparece como envio gratuito . Me paso en pr...

Links not working on MY EBAY page.

Links in MY EBAY page are not working, tried refresh, restart, nothing working, please advise

Unable to pay

Is anybody else having problems paying for an item they've won today. I've tried Paypal and various cards, all without success. Thanks

Can't view the cart or messages - getting error code: RESULT_CODE_KILLED_BAD_MESSAGE

I've tried this on Edge, Chrome, FireFox on Windows 10 Pro (64Gb RAM), rebooted my computer, cleared cache, nothing works. I was only able to view my cart and messages on the App which is not my preferred way of shopping on eBay. What's going on?

My personal note on an item disappeared when the item sold.

I put notes on my items that only I can see. When a recent item sold, I could no longer see my personal note. I looked everywhere I could and can't find it. I kind of know what it said, but. Where did it go?

manage active listings not listing items

Manage active listing does not list items on any devices or search engines.

Photos not uploading when creating a listing

I get this message: Internal Error (ME200)IMG_0632.JPGOops! We're experiencing some technical problems. Please remove this file and try again later.

Ebay ended listings issue

Dear Team,As we checked 157 listings have showing ended status on eBaybut same listings showing in active status also on ebayCould you please check why this issue happen on eBay and resolve on priorityhttps://www.ebay.com/sh/lst/active?q_field1=listi...

classic view

Whoever the brain trust is that decided to do away with the classic view should be fired by the top executives at Ebay. The new format makes it more difficult to carry on a power seller business. It takes several more steps and navigation procedures ...

listing nightmare via app, formatting issue, was fine upto last weekend, my listings look awful,

Upto last weekend ive listed many items with no issues, listing last weekend was a nightmare, some formatting problem or ebay glitch happened on the apps, i tried to list many times copying and pasting from my normal template I used for 4 years and e...