Report eBay Technical Issues

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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

1/20/2021 how come after creating new listing it doesn't load-

After finishing a listing I scroll to the bottom to submit & the screen goes black. It just started Tuesday morning 1-19-21. Any idea why & I'm using the listing tool & this has never happened in over 15 years. Its like motel 6 w/o electricity.

Seller unable to END any listing early. Another glitch while "improvements" are underway?

Faulty listings can't be ended early.Items that have no bids (but turns out we sold elsewhere) can't be ended early.Even looks like a brand new listing a seller has just added can't be ended either.Items can still be revised, but good luck trying to ...

Can't Access the Subscriber Discount Page

Can't access the Subscriber Discount Page. When you click the link you're send back to the eBay login page and I'm already logged in. Frustrating part is when it kicks you to the login page, it won't let you log in. Unreal!

"Store Banner / Featured Listings" Page not working

I have been trying to edit my Ebay store's featured listings, but I cannot access the page. For whatever reason, I'm asked by Ebay re-login to my account. So, I re-enter my info and it takes me directly back to the login page. I submitted a report, b...

Technical problems

New to eBay every time I’m trying to list a item I get technical problem soon as I click list

Refund

Customer service not working for two days technical issues ?

Paypal Checkout Problem

Hi,I've recently won an auction for which I have to make my payment and receive the item.However when I choose Paypal and login, even though my card information is saved in Paypal and my Paypal account linked to my Ebay account, it asks for me to fil...

Ebay seems to have removed "My eBay Lists - All Lists" again as well as the 2018 Workaround. HELP !

eburtonlab in reply to wifilink 07-20-2018 01:29:58 PM @wifilink Bookmark this link for "all lists": https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&SortOrder=ASCEND&GotoPage=1&MyeBayListIndex.Filter=A... This excellent workaround above to restore th...

RESOLVED: Some members reporting errors when accessing Seller Hub

Hi everyone - We are aware that some members are reporting errors when attempting to open Seller Hub including "Error 500" and "It's not you it's us". We are currently working to resolve the issue. I will update this thread as I have further detail.

Unable to get to seller hub

Getting that darn "It's Not You" response when attempting to navigate to my seller hub. Just me?

Not Able to Return Item

I am not able to return an item because it won't let me upload an image. I select the image I need, and then I just sit and stare at it while it "loads." Nothing ever actually happens.

A couple listings quit working properly

Currently, I have 2 of my listings on one account and 2 on another that the sales have dropped drastically. One of them went from 7-10 sales a day to 1-3 every other day. First I thought maybe customers are just losing interest. Then one of my regula...

cannot get paid for sales

I have had 2 sales in the past week. Buyers are not getting my messages or payment isn't happening

When viewing a users profile, "feedback left for others" error

When I go and view a buyer's profile, and I look at their "Feedback Left for others" it is displaying any replies to the feedback that the buyer left for others, they are attributed to me. Even though I was not the seller he left feedback for, and I ...

Please add a search option to laptops notebooks section.

In the screen size option for laptops and notebooks could you please add a 17.3"+ option. Most high-end gaming laptops are that size or larger. Thank you