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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Postage unavailable

No service available when trying to purchase a postage label for a large parcel (145cm and 12kg heavy).Buyer has selected parcel force 24.what could be the reason I cant purchase a postage label?

Ad rate impact - promoted listings : N/A

Hi, since 4 days, when I go in my promoted listings campaign the Ad rate impact at the top right is not working. It is supposed to indicate the % of effectiveness of my campaign but the only thing it says is : N/A - The system is unable to calculate ...

Resolved! Active Listings Summary Page Problems

I'm having problems with the Active Listings page. I want to access my listings by my store categories but when I pull up the drop down box there are only three categories listings (not even the first three) instead of all 50+ I've reset my browser (...

active content - JavaScript Policy

Hi everyone, I know this isn’t the first post about this issue, but apparently, none of the solutions seem to work. I was aware that some of our listings contained JavaScript in the description (mainly from LastPass).Last week, I finally decided to c...

Ebay App Technical Issue

Ebay app leaving one item in recently viewed, though I have deleted it. I signed out and signed back and deleted app and redownloaded. Intermittently showing technical issue. Anyone else having similar issues? 12/8/2024

Having a Problem with entering HS Tariff Codes in my eBay postage labels

I'm having difficulty using eBay's mail system to send packages from Canada to the USA... I CANNOT get the HS Tariff Code to work for postage labels and if I don't enter the code I can't access a label.. Canada Post is still on strike and I am no lon...

We’re experiencing a technical issue

This message is up on my eBay app home page for the last two days it feels like it also affected my sales. Anyone having the same problem?

30 Days of listing I get "Where's all the stuff? Our homepage is down, but the rest of eBay is fine"

Fellow sellers- For about 4 weeks now this is the constant situation I have to deal with. eBay works fine for me on all other levels all day, messaging customers, giving refunds, checking on my own bids and purchases. But as soon as I try to list, BA...

EBay gift card

I purchased a $100 EBay gift card. I made one $12 purchase & then EBay blocked my card. They requested I send photo’s of the card, purchase receipt, member user name… etc….. I sent them all requested info & my gift card is still blocked for no reason...

AI Generated a description in French... then jibberish

I use AI descriptions with my own tweaks and never ran into this situation.It generated a french description 1st photo and then when I tried to redo it (specifically for this post so I could report the next behavior) it gave complete garbled gibberis...

Photo edits not saving

Photos do not save in the correct order or when I edit them when I use my desktop computer. I rearrange them and click save for later and they revert to the original order. The photo edits like cropping and rotating do not save either. Rearranging do...

Scams

Bought an item as a guest, hasn’t arrived, being sent in loop when asking for help

Adding Multiple Shipping Options

I am having issues in adding the shipping options to my listings

Pardon Our Interruption

Hi,My ebay account has been inactive for over 6 months because every time I open the ebay website, the following message appears: "Pardon Our Interruption...". I have followed the instructions to fix it but it still doesn't work. Please advise on ano...