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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Someone is viewing items on my account that i have not personally viewed myself

For the past 2 months when i check my recently viewed items there are items that are showing up that I have never personally viewed myself. I have been in contact with eBay at least 30 times to resolve this issue as I have also noticed that when I ch...

Add Payment Method for Refund Error

Trying to refund buyer, when I click choose payment method the pop up comes up then disappears, or I add payment and I click pay and it says error, add payment method. Tried contacting customer support but could not connect.

Platform is starting to fall apart

#1 Revised one listing 3 xs and still will not release the bulk % amounts, keeps defaulting back to %ages.#2 Ghost messages...message count next to name shows false totals, shows 2 messages yet zero unread messages, messages disappear to not be found...

missing info in emails from ebay re item listed or item sold

recently format of item has been listed and item has been sold emails has changed.ebay is no longer including the ebay item number on these emails and no longer including quantity remaining on multiple quantity item sold emails.this is making bookkee...

Is ESE Down? If so for how long?

Getting this message when trying to print an ESE label: "Please be aware that eBay Send is experiencing issues at the moment. We apologize for any inconvenience and if affected, ask that you try again later."

Abuse

I get you offer the eBay Money Back Guarantee but how exactly do you know they did use it abusively?I ship a game and they then ship it back. It is a working disk until they told you and well they got to return it and make me a glorified library. The...

Resolved! Under MESSAGES, can’t delete old, empty folders

I don't see a way to delete them. please tell me how to delete them.

[Buyer] If an item sells after receiving an offer from the seller, the offer is stuck in summary

So a few days ago, I received an offer from a listing I had checked a few times. The item is NOT on my watchlist anymore. The item sold on the 30th, but the offer still exists in my summary and cannot be deleted, or selected to be deleted. The only t...

Cant view all of my listing in seller hub

I have 7,000 plus listings, but on the back end in seller hub the most it will show me is 200. At the bottom of the listing page there use to be page numbers that you could click on to view the remainder of your listings but it isn't there now. Seems...

Not able to send offers

I have the same problem as another seller. I can't send offers or go to my selling pages beyond the 1st page. I have been selling many years and the problem is not anything I am doing wrong. My sister sells and she could not sell an item by hitting "...

You can't relist this, because you've selected to automatically relist it.

Why does this message even exist? Whether I turn the "auto relist" switch on or off, I can't list it again and it's not auto-relisting, so WTH ebay? How do I get my item listed for sale again?

Issues with condensing description into readable paragraphs when starting listing

It seems with the new “simplified” updates to eBay, after writing out the description and seeing the live listing the structure of the description changes. Rather than seeing nicely condensed paragraphs on mobile, you get these insanely long lines of...

ebay app send offers to buyers under tasks is not there

This is located on the selling tab under tasks. It was there one day, gone the next. Then again one day, now gone again. Ebay IT was supposed to call me back. Wondered if others experienced this issue.

Gift card purchase Refunds lost in system.

I can't find $900 worth of refunds sent to me apparently.

Blocked ebay User's 15 Messages Have All Gotten Thru to Me Tonight

I have not ever run into this before. Blocked has always worked. Yes, I have both the choices checked.Tonight I had a run of rude messages & questions clearly answered in the ad. I nicely answered these questions, then ended up blocking b/c I could s...