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Forum Posts
Current known technical issues - updated as of 04/08/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Refund
Seller sent me a refund, but it didn’t go through and I can’t get a hold of anybody at eBay. Can somebody call me back?
Ebay not populating
Ebay very slowly and sends messag to wait or exit
Seller Hub Traffic Page
On the Performance tab of the Seller Hub, for the Traffic section, there used to be a metric displayed, "top 20 search slot impressions" that was fairly helpful.After the update, it is no longer displayed. There is a "change in top 20 search results ...
Listings still appearing after Send Offers
I click in 3 offers to send offers as usual, it says offers sent, but they still appear in the "Listings eligible to send offers"
Can't See Offer History
I noticed a couple of weeks ago that Offer History doesn't show any sent or received offers even though several offers have been sent back and forth by me and buyers. When I have several buyers offering and counteroffering on several items, I always ...
Unable to login “oops that’s not a match”
Incredibly, this problem is back once again. I can’t login and conduct business. Neither the desktop nor the app will allow me to login. This has happened repeatedly for years with this “oops that’s not a match” message.
"Respond to Offer" Not Working?
I accepted two offers from different buyers over the weekend, but haven't rec'd an auto payment for either and eBay is still telling me I have two active offers to respond to. However, when I click the box to "respond," the screen tells me there are ...
Does anyone that works to fix problems/bugs for ebay actually read this forum or is it just users?
I'm just wondering if this forum is here to give us an outlet to feel like we're doing something when actually it's just users talking to users and yelling into the void. Does anyone know? Any mods or actual ebay staff want to comment?
Shipping Label Return Address information wrong. What should I do?
I sold 2 pairs of shoes today on eBay. They were my first sales.1 pair is going to FedEx for eBay authentication.1 pair is being shipped through UPS to the customer. The FedEx label printed perfectly. With all information on the label correct. The UP...
Problems Loading Pictures on listings
I am trying to list a few new items and when I try to upload the jpeg pictures it is telling me "X Photos Failed To Upload" and below that the error message on each file says "Format must be jpeg, png, or heic". The pics I am uploading are definitely...
resent eBay order email template broken
Unable to track a guest order as this is what gets sent - the URL template value isn't replaced. Note the get in touch link is also mis-formatted. ---------------------- Hello el78644,Thanks for contacting eBay about the recent order you made as a gu...
Darkmode on desktop?
Will eBay ever offer a dark mode on the desktop? I am talking about a built-in option that will allow us to choose it instead of downloading a third-party app.
"SIZE" Item Specific "One Size" defaulting to "S".
I was updating a draft and noticed that size "S" was in my item specifics. I don't have any size small hats. So, I changed it to "One Size" which should have done it, except it put in the "S" again. I tried it several times and ended up changing the ...
Unable to get into ebay..keeps telling me to refresh the page.
Can't get into my seller hub or active listings or drafts, error keeps saying there is a problem and to wait, or refresh my page. Still doesn't work. However I am on another laptop in my house, same logon on etc and ebay works OK. Please help.
Report filed looking for a refund
I recently bought an item from a seller. The seller contacted me and said he no longer has the shoes. When I asked for a refund he said he needed 30 dollars for a refund. He was trying to scam me so I reported him. I reported his listing and Ebay sai...
