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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

how do you send a return message on this new system, I have tried everything and con not figure it o

Can someone please help me with the new message system, I cannot get any help from e-bay whatsoever. You used to be able to contact them but no longer offer help.

Variation Listing Price Details during Sale Event

We currently have a sale event going on and we have mostly variation listings. The "Price details" on desktop browser always shows the lowest priced item instead of the currently selected item. The price details displays correctly on the iPhone app a...

fizeram compra no ebay com meu cartao de credito

Apareceu uma compra na fatura do meu cartão, que não fiz.

Assistance Required: Error While Listing on eBay Regarding GSTIN and IEC

I am encountering an issue while attempting to list items on eBay. The system displays the following error message:"You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India ...

Email Notifications every time I login

Why am I getting emails every time I sign into Ebay? I never got these until a few weeks ago. I tried going to my account setting and even chatted on ebay to no avail. Any suggestions? Thanks.

I cannot issue a refund!

When I attempt to issue a refund to my buyer, I am able to get all the way to the point of adding a payment option. However, when I click the link to do so, I get an error message saying the page cannot be found/doesn't exist. How can I fix this?? My...

Forced into new messaging. Archived not working

Utilizing keyword search on past sent messages is how we access prior verification pre-written messages to copy and paste quickly to save time. Without bringing up secondary program. The problem is, when searching by keyword of a listing title, it is...

Bulk label printing error Error generating labels

Bulk label printing error Error generating labels Issue is occurring again. Started yesterday and again today. On chrome.

How do i Speak to eBay Support Team?

my account have been locked i have been asked to provide profe that it is my account and so i did... iaperantly it wanst enogh so they told me i need to talk to live team mamber to help me and gave me the phone number.." we need you to get in touch w...

Cannot Create Store Newsletter for Markdown Sale

Trying to create a store newsletter to promote a 20% markdown sale that has 766 listings. Yet, when I try to create the newsletter, eBay says that there are no listings in the selected markdown and to choose a different promotion. So frustrating.

your postage country and app country are different

Hi, i have recently sold my first item (until now i have just bought items)When i try to generate activate and genereate the postage label i receive the following message that postage country and app country are different.I have checked the settings ...

Bulk shipping label error. Error Generating Labels Happening every day in the past week

This is the This is the error message I am getting when I try and purchase bulk shipping labels. This has been happening every day in the past week. I then have to manually print out each individual label which is a pain in the butt. Please fix.

Fed Ex Overcharging On Labels

How is Fed Ex Overcharging On Labels , I tried reprinting a label on Ebay with there dimensions that Fed Ex is claiming which is wild cause there so close to mine and it still was same amount that I paid with first label. They also are claiming a pac...

I keep getting ebay notifications about an item already delivered month ago

I keep getting ebay notifications from Ebay that an item is out for deliverywhen it was delivered months ago. I've posted this same problem before and someonereplied this is a "glitch" or error within Ebay. My understanding is that Ebayhas nearly 13,...

Not all items from cart are being included in checkout from same seller.

Hello,As title suggests, I am trying to purchase a number of items (collectibles), all from the same seller. The total is around x90, some of which are multiple copies of the same thing. I have everything loaded in my cart ready to pay in full altoge...