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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

"A new device is using your account" every time I log into ebay. Had to change my password 3 times.

Is this a widespread issue? I can't remember my password if I have to change it constantly. It's been going on for about a week.

Changed username and now my account is messed up

My real account is messed up and won't let me post so I had to create this account just to be able to post this. I changed my username from dearlybeluvd to lollipop-card-shop about five days ago. Something went wrong with the change and my account sh...

Uploading photos to new listings not working/verrrry slow

Extremely slow upload if it even works.

Where is my December statement?

They always send financial statements, this time they didn't.

Can't login on iPad. Captcha screen issue.

Hi,I just logged in now using a desktop Windows PC. This morning I was able to login on my iPad, but I tried again this afternoon and the login makes me solve a puzzle piece captcha. That's fine. I succeed instantly, but then it takes me back to the ...

What Happened To Custom Search (SKU)

We are unable to search Custom Label (SKU) on our active listing page. It's gone fromthe drop down menu. We sell for a number of clients and we use the CustomLabel to search their listings. Anyone have ideas on this. Thanks

Resolved! Help a seller will not send me a printable label for a return

The seller sent me a label for a return and he says it is printable, but it is not. On my computer when I try to print the image of the label goes white and out comes a white sheet of paper. I have tried at least 20 times over many days. Now the dead...

$10 coupon off for downloading app

If you notice on a previous thread, MULTIPLE people posted how they downloaded the app for the coupon scan code to DISAPPEAR. IT IS A SCAM. Ebay shut the thread claiming it didnt have a relevancy due to year 2021, but HERE WE ARE in 2025 and I was SC...

"Sell Similar" and "Edit Listing" have vanished (comic book seller)

started yesterday. have to do time consuming work around. does ebay know about this?? ebay, are you out there??? anyone else having this same problem? thx

Search by Custom Label

In the latest change to the search page we are no longer given an option for searching by Custom Label. This is our main product ID. How do we get that back?

When trying to change about us or profile picture I get the same error

When trying to change about us or profile picture I get the same error which states: "Error on saving Profile."

Reporting a problem

I want to report a problem or have ebay step in, but every time I search for a way to do this I am sent to articles that send me to other articles until ultimately I'm back at the beginning. Bottoms they tell me to click in Seller's Hub or MyOrders d...

No button to ask ebay to intervene after item not received

I opened an item not received case last December 15 with no response from the seller, but there has been no button to ask ebay to intervene. I am at a loss as there is no progress with the case

30 day views no longer appearing on my listings

Using the latest version of Firefox

Resolved! Searching sold items and sorting by "ended recently" no working

When I search for an item, and click on the Sold listings, then try to sort by "ended recently," I have an issue. (I'm talking about searching all of a particular item sold, not just my listings.) For years, my sorted results for "ended recently" wou...