Seller News: April 2025
Stay ahead of the curve by diving into our latest updates
Forum Posts
Current known technical issues - updated as of 04/28/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Recent purchase disappearing from purchase history.
Hi, recently updated my app and now it only shows the last couple of days purchases in the purchase history. It even removed an item that hasn’t even arrived. any suggestions? Thanks.
How do we circumvent Managed Payments?
I'm not surprised that a big tech company is ran by greedy technocrats with no regard for their customers. However, given sellers' overwhelming response to managed payments, I'm wondering if there's some way to reroute payments directly back into you...
Bidding
You would not let me buy a printer today bid on it I would of won. WHY? you had a message saying something about 6 months. I HAVE NOT BID in last 6 month, last time was last year first of this year Thanks for messing up a printer purchase for my daug...
Can't submit a listing.
Every time I try to submit my listing I get the message: "We can’t connect to the server at onboardexpweb.ebay.co.uk" This happens both with Firefox and Safari on my mac and iphone. Any one know why?
missing VAT rates & latest EU regulations
Tasks, in my Sellers Hub, still Showing that there are 1151 items with missing VAT rates. With help of 3 (yes three) CS agents I have provided required Value Added Tax to my active listings to be compliant with the latest EU regulations, but they are...
Sub category for action figures has been removed so now I cant update or alter my listings.
I have several you pick or multi- listings categorized as action figures. When I built the listings one of the variation options was character (which makes perfect sense for such an item) For whatever reason that option has been removed leaving me in...
Unable to list anything at all today. Ebay error message
Unable to list anything at all today. Getting the red Ebay error message Sorry, something went wrong. Please wait a moment and try again. And of course Ebay took down their phone number so now we have no support at all. The automated assistant is use...
Is there anyway to contact eBay representatives?
None of the phone numbers I've come across work, and I can't get someone to call me via the Contact eBay Help pages. I'm trying to get in touch with someone regarding this: https://community.ebay.com/t5/Ask-a-Mentor/HELP-Buyer-did-a-fraudulent-return...
Picture tool
Picture tool not working? SAVE button ignore the adjustments you made...anybody experiencing the same?
Is there not a way to set a default search method anymore?
I can't stand the "best match" method and I'm really getting tired of having to change it every single search. There used to be a way to have the default sorting method lock to your preference which made the app more user friendly. Did ebay remove th...
email notifications
Ever since the recent eBay updates, when I tick the "Send copy to my email" box nothing goes to my inbox. Since I often include important information for buyers I can only assume that it is (or is not) going to the buyer. It happens when I send perso...
Unable to list an item, revise an item already for sale.
Since yesterday 22/06/2021 i have had problems with not being able to revise listings, i also can not list an item. When i try to submit a listing, after a few seconds a page appears and says WE LOOKED EVERYWHERE, Looks like this page is missing, at ...
Free shipping glitch?!
All my items are showing I offer free shipping! I DO NOT offer Free Shipping on 99.9% of my items!!! Another glitch? Does anyone know if this is being looked into? This can cause major issues as so many buyers do not actually read past a title or the...
bug report: "you have X questions to answer" banner not getting updated
At the top of one of my active listings, I'm shown the banner "You have 3 questions to answer" but clicking that link takes me to an empty Inbox. I have answered questions through that link in my Inbox in the previous days, but there appears to be a ...
Resolved! My listing does not show when searching.
item: 194241295383 title: IKEA STRING LIGHTS 40 ROUND STRALA I have tried many variations of the title, yet this item does not show up when I search on IKEA STRING LIGHTS.I do know that it take ebay a little time to re-index titles, but I changed the...
