Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Offers Sent to Buyers can not be seen

Why is there no way to see what offers you have sent to Buyers who are Watching your listing. Why is it not just a "message" that can be viewed in your message que???

Unable to complete Request for Return form due to Seller No-Return banner

Beware eBay Buyers - I am unable to return a defective item purchased on eBay (eBay Guaranteed Money Back policy) due to the Seller No-Return policy (large banner on Return form - "This seller does not accept returns for this item"). The "Continue re...

Postage label issued by ebay incorrect

On getting a postage label for a customer in London it informed me that the Post code given via my customer to ebay may be wrong and i pressed for it to correct it and by doing so i found out that the original Post code that was given turned out to b...

Resolved! Trying to list, features disappear and appear while tying to create listing.

I have templates set up so that when I try to list my sportscards, these features are already in the list. Here lately the list of features, if they appear, are all over the place in different order. If Item Specifics do appear, I can only add one fe...

Images for many listings missing in search results

I have many saved searches, and each morning I receive notice of new listings via email. Some of them may have hundreds of new items. The problem is that when I view the search results, many of the items' images are missing. (See attached screenshot....

PROBLEMS UPLOADING PHOTOS

Having problem with Ebay photo uploader. 2-13-24 1:16 EST. Anyone else?

Listing will not post

My listings will not post. Sez a problem was encountered on your end

Promoted Listings Standards Advertising Page Buttons Not Responding

This is occurring since most recent app update, iOS, IPhone 11. After listing a new item or revising an already listed item, the Promote listing now and the No, Thanks buttons on the Promoted Listing Standards page that pops. up. every. time….. are n...

Resolved! 90 Day Total Glitch & Corresponding Steep Sales Decline

Hi there everyone,I am not sure which way to turn ... but it would be helpful if someone were to point me in the right direction. About 7 or 8 days ago, my 90 day total was increased by $10,000 on the app. My sales did not increase by $10,000 overnig...

Wrong country based on IP address

eBay's system seems to be using visitors' IP addresses to determine visitors' locations. This is a very unreliable method. Every time I visit Ebay to browse listings, my location is shown as Pakistan even though my IP address is clearly based in Texa...

Send offers not available

On my listings that are eligible for offers to be sent, the option is no longer there if you click on the category for items to send offers to?

Seller deduction tools if refund doesnt go through

I encountered this today and had to reach out to Ebay on Facebook as the ebay phone reps were of no help. i tried to issue a 50% refund using the seller deduction tool, the amount was for $650 and would be charged to my credit card. The card blocked ...

New listings starting at 27 days 23 hours 59 minutes

I just listed 2 items and they started at 27 days 23 hours 59 minutes. It should be 28 days 23 hours 59 minutes.Why would this be?

Unable to revise cost of an item and or cost of shipping and now doing the same on new listings too.

I have been having a problem going on about three weeks now and now it is doing the same on new listings where it won't save the cost of the item and the cost of shipping I have contacted support both by phone and chat multiple times. I am not sure w...

Backup security key request

Hi - I just added my Yubikey for security key sign in. Thank you for providing that capability. As you are well aware, Backups are critical - this applies to hardware Security keys as well. When will you support adding multiple keys? Thank you!