Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Uploading photos to new listings extremely slow

What I don't understand is that this was reported in 2023 and 2024 and here we are in 2025 and it is taking 2 - 5 minutes, per picture, just to upload to a listing. Now I understand why some sellers do not have pictures for listings that include VARI...

Missing pictures

Since the new update at google playstore this new update has made Ebay viewing bad with missing pictures in Ebay search. Now I have to click on the missing pictures to view what the seller is selling. I've a Samsung s23 and I keep my phone updated wh...

Resolved! Purchase declined yet money taken, things not loading

I purchased something, and it took money from me but showed no purchase in my history. Tried a different app everything works fine. Ebay is down

Resolved! What is eBays email address?

So since the eBay chat bot no longer sends you to a human. Is there an email I can contact someone by? I really HATE the concept of having to speak with someone on the phone. Especially since it seems like the people on the phone hardly speak English...

Ebay popup ad for Ebay app

I'm using a Windows computer with Windows 11.Every visit to Ebay, every time I search, every page I open, every item I click to buy or bid on, or do anything on Ebay for anything at all, I get a full-page popup ad from Ebay telling me to use the app,...

Resolved! How do I get a human instead of the automated chat?

For the life of me what do I need to do to talk to an actual human? I get like the following. "Since you didn't see what you needed, please rephrase how I can help.AssistantMe replies with "human" Do you need help with how to Check the status of your...

Can’t invoice buyers

Trying to invoice buyers won’t load

i have problem to sending offers

when i go for sending offers the systeem dont let me , anyone with this probleem ?

Resolved! Emails missing

For the past week to ten days I am not getting but maybe half of my ebay notifications in my yahoo mail. Both listing confirmations and sale notifications. This amounts to about 30-50 emails a day that are not arriving. Please don't suggest that I em...

Marketing/Discounts Page not loading

"We've encountered an unexpected issue. Try refreshing this page to resolve."

I can't add videos to my listings

Hi, help me, I can't add videos to my listings, thanks

Ebay is anything but user friendly

How is it that with all of the issues AI and automated systems. We just do away with the ease of searching and finding the answers needed? Instead it's throw some useless "self help" articles and more chat bots at the problem! I may not be a coder, b...

The $10 in app. doest work, just send me a $10 coupon

The app doesnt work no code nothing. here is a screen shot..........

Screenshot 2025-03-07 at 14-04-44 Electronics Cars Fashion Collectibles & More eBay.png

Ebay site not responding

When trying to access information about an order, the buttons on the orders page are unresponsive to clicks. It has taken as long as a minute for a response. This does occur on other pages within the ebay website. This happens on Google Chrome and Fi...

Sell Similar Button Missing for many categories other than Ford Parts

Sometime between 7:00 and 7:30 the sell similar button went missing on the ebay app. I use android and live in Northern AZ. I tested several categories and had someone else test using an iPhone. Anyone else experiencing this issue?