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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Seller Protections

Sellers impacted by winter storm blair are not supposed to have their seller level impacted. I uploaded my tracking on time and scheduled a pickup on time (4 boxes). We had NO mail service at all for several days. I finally got my driveway plowed out...

videos not playing on pc/tablet browsers

Hi,Since Tuesday, January 14, 2025 I have not been able to play my videos in my listings on web browser using a pc or tablet. The video states: error playing video please try restarting the video or check your internet connection.Videos only play in ...

Error playing the video please try restarting the video or check your internet connection

"Error playing the video please try restarting the video or check your internet connection."My video in my listing was operating fine until yesterday and still a problem today.I contacted customer service they are of very little help.Am I the only on...

Resolved! My Location

Why does Ebay keep thinking I'm in Australia when I'm in the US? I have changed my location repeatedly but keeps reverting to Australia. I am on a Mac desktop on Chrome.

When is Ebay going to fix this BUG IN THEIR SEARCH ALGORITHM that must be costing Ebay MILLIONS?

There is a significant bug in the Ebay search algorithm. I believe this bug SIGNIFICANTLY affects Ebay sales. This bug causes probably half of my inventory to not show up in buyer's search results. This bug significantly affects my sales. My sales ca...

Sign in and Verify over and over and over and over

It's only 3pm today and I have had to sign in and/or verify myself about 20 times today already.

eBay keeps trying to verify that I am a human.....

I was trying to clear my cart out the the other day by deleting some items and saving some other for later. As I was doing this, the following message popped up :"To keep eBay a safe place to buy and sell, we will occasionally ask you to verify yours...

Previously working videos not working

Several reports of this..........here's one of mine https://www.ebay.com/itm/116322406652 and another reported: https://www.ebay.com/itm/276807189489?_skw=276807189489&itmmeta=01JHR0TYSDMHBA9ZD33HC55T8Q&hash=item4072fe83f1:g:EdYAAOSwHHZnfGWD&itmprp=e...

The video uploader simply doesn't work

I tried at least 10 times to upload a very small, 68mb video in response to a customer's question. I finally got the blue check box but when I tried to revise the listing it said it was still uploading. I gave up after wasting well over an hour tryin...

My account is restricted

Hesabım yaklaşık 3 aydır kısıtlı ve bu şekilde görünüyordu ama bugün kontrol ettiğimde aşağıdaki resimdeki gibi görünüyor, bu ne anlama geliyor? '' Hesabınız kalıcı olarak kısıtlandı ''Şu anda değerlendirme gerektiren herhangi bir işlem bulunmamaktad...

Changing settings to the original www.ebay.com!

Hi. I have a problem with my account. I had it set up on "ebay.com" for about two years with trading in US dollars. But now my account opens in "cz.ebay.de" with a very poor translation into Czech and with trading in Euros. I don't want this bad Ebay...

Why is the Multi-quantity Discount NOT Working for International Buyers!?

eBay duped my most recent international buyer out of a predetermined multi-quantity discount. I reached out to the buyer, and offered to enter the discount manually, with the shared knowledge that the additional-international shipping costs and taxes...

I love the eBay pop up asking you to confirm your email and phone WHERE YOU CANNOT CHANGE EITHER

There is no better analogy for the incompetence of eBay management and the board of twits. A pop up with no purpose. Every day, eBay is more and more predatory, unregulated, corrupted and incompetent. Another waste of eBay users’ time while inbred ex...

Listings disappearing from store and search results

Hi, My sales and viewings have tanked recently because of what I presume is a bug. I have about 6200 listings in my store. When i go to my store page (https://www.ebay.com/str/caltrade), I sometimes see 103 listings, sometimes 5,730, and sometimes ge...

unable to send messages (e.g. via Contact seller)

The pop-up appears and I can click on the item or press send message (which offers me option of copying it to my email) but completely unable to enter text anywhere. This happens on 2 browsers (latest updates) on 2 different PCsI reported it yesterda...