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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Sold merchandise

A longtime Ebay user/seller. I can't make the sold listing/finished auctions work. Is there an issue with it? When I prepare to sell something I always check it.Thanks you

I cannot recover my account due to a phone number I no longer have

Hey everyone! I have an eBay account that’s about 10 years old, but I haven't used it in over a year. Yesterday, I saw something I really wanted to buy, so I logged in. I had to go through ID verification (which went fine), and I placed an offer on t...

"Item Specifics Page" Will not load?!

"Item Specifics Page" Will not load?!Does anyone know how to fix this?

Buggy input field in Sending Request, web version

There is a bug with text input field in Requests. It results in re-positioning text input cursor whenever you go to a new line, being in the middle of the text. I have already seen same kind of bug on other websites, too, so I think it may be in the ...

How to get human help on eBay ???

Apparently eBay changed the way we get help but it got worst !! the automated system keep asking the same questions over and over again and I just can't get pass. I'm waiting for eBay to help me with a problem that I had and is almost 20 days since a...

Listing error - can't rotate scans

Yesterday on this ID I was able to rotate one scan. After that I was no longer able to rotate scans. As a result some of my listings show scans that are sideways or upside down. I went in today to see if this was fixed, and I am still unable to rotat...

Resolved! Payment

I sold an item a little while ago the Canon digital camera the customer paid $325 plus $11 and some change for shipping my question is why is there only $271 available for payment

Filters on left missing on lots of sites

So many sellers sites I look at do not have the filters on the left ie SOLD ect. but many do, so is this something you opt in or out of?

Trouble listing an item

I am having trouble listing an item. I keep getting a message saying ebay" has encountered an issue on their end." Please advise. Thank you

Can't send messages on iOS app.

Whenever I try to send or reply to messages on the iOS app the text will disappear while I'm typing and I have to re-type it. Also, when I am able to write a message without it disappearing, either the send button is greyed out, or it will send the m...

Can't print shipping label

I paid for the label but when I click on print I get a "well this is embarrassing" error page. I can't even print from the link in the "your label is ready" ebay email. How do I prevent this from reflecting poorly on my record? This is not my fault.

Need customer support but i’m hard of hearing

I love that eBay has the chat version, but it doesn’t always pop up, it keeps telling me to have them Call me when I need a solution. unfortunately I am hard of hearing and I cannot talk on the phone properly so using the chat is way easier and quick...