Report eBay Technical Issues

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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

SEARCH Result Inconsistencies when SORTING

Can anyone explain why the number of results in a search change depending on how the results are sorted?You can see it for yourself easily. Do a specific enough search so it doesn't give you thousands of results, for example, search "Concert Recordin...

Ebay not recognizing details in drafts when listing

When trying to list items I have various listings not recognizing the condition. It's saying the listing needs a condition yet it has one. Having to click back into the draft, page down and hit save for a second time. So far that worked but I list to...

DNS Failure

I'm trying to report to a seller that an item never arrived, but when I click on "the item has not arrived" from the Contact Seller menu, I get this:Service Unavailable - DNS failureThe server is temporarily unable to service your request. Please try...

Account suspended

So I recently sold an item on eBay’s that was yesterday and today they sent me a message telling me they suspended my account , but I already shipped the items to the buyer , my question is is where is my money

Resolved! I can not change my account type to the Business from Individual !

I want to change my ebay account type from individual to business but there's no edit button link next to Account Type? Can anyone please help me to solve my issue.Even i have tried on other platforms like firefox,opera mini but i can't see edit butt...

Can’t pay for Purchases with Any form of Payment May 9th

I have tried to make a purchase using multiple forms of payment and none will go through. Any other users experiencing this today. Solutions? Ed

After sending an offer to a watcher I am not able to respond to their counteroffer.

After sending an offer to a watcher, I received a counteroffer. On the app, I have the counteroffer notification but when I try to respond I get an "oops something went wrong" error message. On the website, the counteroffer is not even there in my no...

Failed to pay due to eBay technical issues

I have been trying to pay for my orders but failed many times despite updating my credit card and lockout, and lock-in again. Tried calling eBay hotline but there’s line was terminated instantly. Please help!

My Store is showing Sold Out-It's NOT! Help!

I opened my eBay store about a month ago and have had two sales so far. When I go to a page of one of my listed items and click on * Visit Store* near the bottom of the page it then takes me to my store's home page that states , We are sold out, but ...

Breadcrumbs are gone

This was fine as of yesterday. Now they are not at the top of the page. If they are at the bottom, maybe, but the bottom of the page is unreachable due to new items constantly loading. One has no idea where the item is.

My store has international shipping program set up- Buyer in canada unable to purchase -

Buyer in canada trying to buy my item, they get a popup saying unfortunately seller does not ship to your location, which is not correct.. WHat is causing this. Calling ebay is a joke, they have absolutely no idea what to do.

Non eligible items showing as eligible.

I’m having an issue with my promotion. I currently have a buy 3 get 2 free on movies $24.99 and under, but there are items priced $34.99, $29.99 and even $64.99 that are being offered in the promotional. Does anyone have any idea as to why??

Resolved! Reporting Listing Problem

I am trying to report a seller but my report will not go through.

Problem with a bidding system

Hello! Please answer me why since yesterday I have a problem with the amount that the system defines as the minimum for bidding in auctions? For example, an item with a temporary auction price of 1 dollar I try to bid 1.25 dollars, as is the case wi...

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eBay website not loading on browsers im logged in on.

For the past several weeks the browser I am currently logged in to eBay on will not load. If I use any other browser, or log out of eBay and retry, the website loads without a problem. Currently when logged in, the browser just opens a blank white sc...