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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

iOS GUI issue: message to seller at checkout

In the iOS app, if you try to add a message to the seller during checkout, the ‘done’ button at the bottom of the page is inaccessible as it is under the keyboard and there is no way to hide the keyboard. The ‘done’ button needs to be moved or the ba...

PROBLEM WITH EBAY INFORMATION

When I search something, I have big, very big signage, very big letters to give informations. And the item arrive a very long time after.

Order details printer friendly page blank

I am having an issue with the printer friendly page being blank when I want to print it. Is anyone having this issue? TIA

Bear category

294491510904 - 'JUST LUV' Brown Stuffed Bear w/ Panhandle Pete scarf Wearing HatI have revised this listing over 10 times - moving to "Dolls & Bears > Bears, Clothing & Accessories > Bear"Then I check my " item specefics - recommended" and there it i...

Files and Views of Sold And Active Items Not Proper

Another lag in active and sold file changes. Items that sold days before still appear in the "Active Listings File." I tried deleting them from the file. Couldn't. Now one disappeared on its own. While one is still sticking that sold days ago. Can't ...

Item Description Section is not updating when edited.

When editing the Item Description section, nothing is showing on the Buyer's view.The edits are being saved, but they are not being displayed to the Buyer.I know this because when I try to RE-edit, all of my changes are still there.I save again, but ...

Resolved! New listing - no option for return policy

When listing a new item in Car & Truck Parts Access, there is no option for stating return policy. It defaults to no returns and will not let you edit it to anything else.

Any eBay Software Engineers Here? Anti-Virus picked Up Risk of Link within Listing

My virus picked up a security risk from a link within a listing. I believe the link points to the seller store or the sellers other items. Item is # 382266832330 The link text is at the bottom. “Click here for more pieces of MR SNOWMAN”

Good Til Canceled listings which should have auto-renewed have disappeared

I should have 648 active listings rather than the 636 active listings displayed on eBay. I had 12 "Good Til Canceled" listings scheduled to "end" / auto-renew yesterday. Those 12 listings disappeared after they "ended". Those listings are nowhere to ...

My item is not showing up in a search even when the exact header is entered. Any info? Advice?

My item is not showing up in a search even when the exact header is entered.

Resolved! ebay says Message is more than 90 days old on a message sent the day before

When I go to answer questions, I get the message from ebay that I can't because the message is more than 90 days old. This from messages that were sent that day or the day before.

Resolved! Links to other user's feedback and listings are gone

When I visit the chat boards on Help & Contact, there used to be links to both the feedback score and the available listings from that original poster. It hasn't been there for a while now. I used to be able to offer suggestions by reviewing other se...

Shipping calculator lied

When I listed an item I weighed the item using a scale and put in the dimensions of the package into the ebay shipping calculator. I selected USPS priority mail as the shipping method. Now that the item has sold the cost to print the label ebay is gi...

to remove the notice of unbought goods

I ask you to remove the notice of unbought goods ORDER NUMBER 1847292590003. The seller did not want to confirm the originality of the product. Communication with the seller diesel_boyee took place through Ebay

i am not able to use my free listing qouta and also not able to edit existing listings due to error

Dear sir I am facing this issue from so many days that i am not able to use my free listing qouta and also not able to edit my listing due to some error . Kindly confirm why this is happening and how we can resolve this and please tell if something i...