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Current and resolved technical issues - updated as of 3/25/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Technical problems affecting my sales?

21 years as a seller on EBAY and running into multiple tech problems along with a 64% loss in sales compared to same month in 2020. Most recent problems started with inability to bulk list then inability to do partial refunds and today EBAY sent me a...

unable to report post

I was trying to report a post which is redirecting to an external site, but the report pulldown is empty. I wonder if this is normal or if anyone can contact ebay? I have no contact options.

Account

AccountI am from England live in England my account is English but all of a sudden is showing in euro and French how do I rectify this

unable to report : pulldowns are empty

I am using item 224610084450 that is, 2246100 and 84450 Seller has scam: -- cut --we don't manage orders here on eBay, if you are interested please visit our trusted store:https://super-nvidia.company.site/products/DJI-FPV-Drone-Combo-Fly-More-Motion...

eBAY Standard Envelope

The US Postal Service has returned at least 3 eBay Standard Envelopes to me stamped INSUFFICIENT POSTAGE. The envelopes comply with the eBay restrictions concerning objects mailed (coins), size and weight, so I am at odds trying to understand this. T...

Does anyone at eBay care? I have not been able read or reply to questions from buyers.

I have not been able to reply or even see questions posted for my reply for 2-3 months now. Again, I just receive a new one today, I click to respond and it tells me it is older than 90 days. I even go into the listing and it gives me the same. CS is...

Answer a potential buyers question does not work.

#1. For several months now I have not been able to answer questions that are submitted to me from potential buyers. I just received another one about 15 min ago. When I click it gives me the questions you are trying to answer is over 90 days. The sam...

Every time I try to use the app it freezes

Every time I use the app on my iPhone it lets me into the app but won’t let me click on anything. I can try to click on anything but it won’t work. I’ve tried to restart the app, restart my device, redownloading the app, updating my phone. Nothing wo...

Store Logo (310 x 90 png or Imgur URL) will not upload.

It looks like this issue has been shared by many over the years and it ends up being a recurring bug that Ebay fixes. I am having the same issues as others have been having, select and upload properly sized png and literally nothing happens, so I wai...

Shipping

Ebay has a Shipping Glitch, They automatically combine shipping. Yes of you have multiples of a Item in large boxes and someone buys multiple They add the weights together in one box. I have called them 3 times about this and was told ship them and t...

Resolved! eBay Store

I couldn't upload my store DP or Cover Photo. I have tried several times. It is displaying a loading mark, but it will not be uploaded. Please give me a solution!!!

My promoted listings impressions are decreased drastically in past few days

My promoted listings impressions are decreased drastically in past few days. Contacted ebay chat for help but no solutions or reasons of decrease are provided.Can anyone help me out? Or it is a glitch? Although my sales has decrease as well? Give me ...

picture error

there seems to be a problem loading pictures in selling listings is any one else experiencing this?

URL or keyword?

Can't sign in to my ebay account on the tv...Keeps asking for a "URL" or keyword. I don't know what or where to find that...Not tech savvy here.

Shipping issues

Is anyone else having issues when choosing Priority Mail, calculated as a shipping option? For the last 3 days, when I select calculated Priority and try to list, I get an error message that the weight limit is over First class limits and it shows I ...