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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

No emails from ebay past 2 days - No labels, No Notifications

They are not going to junk mail etc, apparently there was an issue a couple days ago that ebay has since said it was resolved, but looks like its still an issue.

Cannot start "Item not received" ticket

Ebay states the item has been delivered, but when I follow the link to "Item Not received" page there is no prompt to start the ticket process. [ eBay won't allow me to attach images] The item states it has been delivered on both eBay and the post co...

Account is not permitted to change address

I created account in Vietnam, and have moved to Germany more than a year.My account had several successful purchases in Germany.However, when i want to sell an item, I got an error which my account is based in VN. I tried to change but could not proc...

Fitment for 2012 Audi S4 interior.

Hi All,I just wanted to make everyone aware that the fitment recommendations for 2012 Audi S4 are wrong. It keeps recommending parts that do not match my interior. For example, the carbon fiber overlays. The correct are flagged as Do Not Fit. Sorry I...

Counting discrepancies and conflicting information.

1. Counting discrepancy2. Some of the items recommended for offer sending are erroneously listed because the next step returns a "not qualified for sending offers" message.

Preview Draft does not work

When previewing a draft on the desktop version it shows the preview for a second and then it vanishes to a blank preview. Here is what I see on my end.

Email language change

I opened my account when I lived in England, moved to Spain and for some unknown reason Ebay changed their emails to me to Spanish, I lived there for 10 years returning 6 years ago, however Ebay have not changed the language of their emails back to E...

Shipped Items showing Shipping Overdue or Partially Shipped

I have a huge issue that I just can't seem to get resolved. I've contacted eBay and was told that the issue would be fixed within the hour, and it's been a few days now and still nothing has been resolved, and my seller rating is suffering. I sell sp...

Missing Inventory

Several of my items are missing from the active status. When I check My eBay they are no longer there. Has this issue been fixed. Thank you.

Shipping labels

When purchasing a shipping label it states a QR code is being emailed to me. In the past they arrived no problem. In the past week I have not received emailed labels. Checked settings, checked spam, checked trash. What now?

New listings do not show as available to add to a new or existing marketing campaign (sale)

I currently have a sale running in my store and when I go to add new listings to it any items listed in the past five days do not show up in the available inventory list. I tried starting a new sale and encounter the same problem. The only items show...

Accepting offers or making an offer through messages does not work - International issue??

This morning I received 2 messages done through the eBay message system. A little lower then the minimum I set but acceptable. My eBay store is registered on eBay.com. The eBay Messages I get in My Outlook are always partially translated to Dutch. Th...

Resolved! Unable to send Messages

Is anyone else having problems sending messages via eBay Messages? It has been several hours and I need to contact my buyer.

Incorrect Links on Antiques Category Page

When navigating to the page Collectibles -> Antiques, the user is presented with many categorical icons for things such as furniture and rugs. 4 of these clickable icons all navigate to a page with industrial spray adhesives instead of their respecti...

Funds on hold

I have sold an item on eBay priority mail today The buyer has gotten the product but USPS did not update their tracking with my tracking number how do I get a hold of eBay to get my money it's been over a week The buyer messaged me the day he got it ...