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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Is It The Broken Checkout or the Promotions (or Both) Not Working Right Today.

Been hitting $550-$700 a day, today at 6pm central $174 and been there for many hours. Had customers saying they cannot checkout while also the promotion views and impressions are down 60% from yesterday. What's going on ebay?

My buyer is unable to pay, and she has won the Bin

My buyer is unable to pay for her silverware and she had been on and has been waiting to be able to pay and I don’t know how to help her

How can I speak to someone at eBay customer support?

what is the official number of ebay

New email system is making messages vanish

We operate online and brick/mortar and sometimes while I'm reading a customer ebay message, a phone call or a physical customer comes in. I'll leave the message screen to tend to the customer, but when I go back to the eBay message center, I can't fi...

Ebay customer service

Ebay customer service are going to start lied about call back is not available until the next day and I had just received a call back from ebay back but we got disconnected and now ebay put the Chat on and then Chat telling you that ebay customer ser...

Buyer charged original prices instead of discounted offer

Buyer bought an item but the discounted offer was not applied at checkout. Buyer cancelled order. please advise?

Labels not printing

I am unable to print labels this morning. Receiving an error message on each item that I try to print a label for. Is anyone else having issues printing their labels this morning?

Unable to get past the captcha verification page

Has anyone resolved the issue of getting past the verification captcha page using MS Edge browser?...it just goes into a loop when selecting the correct images

Checkout claims to be successful - but never received acknowledgement

When i click Checkout on the order page where my payment method reflects the paypal account im currently using, im instantly directed to a page saying Checkout successful. But did not receive any email or see the order appear in my ordered item list....

Automatic Payment

My recent buying transaction completed and a message appeared that the payment would post automatically. I have never seen this and it did not even use the correct payment method. Are there settings for this transaction?

Search Engine Issues?

Maybe I am doing something wrong or something is new to the search engine. If I search say "1934 Studebaker" I get matches for around 5000 items and with various titles, makes and models (ie. Ford, Pontiac, Others). I am not including the description...

Disappeared storage

I had a bunch of stuff listed about 2 years ago and now it’s all gone was there an expiration and also can I get it back

changes to the website design make it worse

Why has eBay now introduced a new window when I click on My Watchlist. Before it would go straight to the list but now it comes up with a panel of some items, but I have to then click ALL to see the list - what is the point of that???? It's worse. Al...

I cannot edit or list new items

The Error code and message I got was this. In order to keep eBay a safe and trustworthy environment, we regularly review marketplace activity. As part of our review, we've temporarily placed a selling hold on your account. This hold will prevent you ...

Unable to message buyers

The new messaging system was a decent upgrade. However, this morning some of my buyers that I tried to message, I was unable to. The messaging page came up with no way to enter a message and no indication that it knew who I was trying to message. Thi...