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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Ebay has the WORST system in place if buyers buy over 40 items!

What a complete MESS! If a buyer purchases over 40 items invoicing is impossible! Ebay allows only 40 items on an invoice. Why?? God only knows! Say a buyer buys 60 items. Only 40 can be put on an invoice and the remaining items CANNOT be invoiced un...

No email when an item sells

I am not receiving emails when my item sells. Now my buyer is mad and my account has a negative balance. Is it true this is a known limitation of eBay's new payment system? I have been selling here for 21 years. I will not be selling on eBay any long...

URL for "rates and exclusions for USPS Insurance" points to ShipCover Insurance ToC's

When a seller is preparing a shipment via the "Ship your order" page (https://gslblui.ebay.com/gslblui/single/############-############), and they choose to add ShipCover Insurance, the following text appears ... "By checking this box you acknowledge...

Sellers CANT respond

In defense of sellers. We are not ignoring you, eBay is ignoring us. eBay has a big problem and it is preventing sellers of responding to messages. This has been going on for over a week. It is so frustrating for buyers and sellers. I have resorted t...

Difficulty sending & receiving messages on ebay

Hi - For some reason it is getting more difficult to send messages on ebay. Apparently it is also more difficult to receive them also. Condensing the story, but the gist is I found out a bidder cancelled his bid because he says I did not answer his q...

Can NOT answer emails on this computer!!

I can answer emails on yahoo or etsy but not on ebay!!

Resolved! Can not send message

I can receive messages but can not reply in the message box bottom left corner 2000/2000 appears. Letters can be added using the curser for each letter. Answers can be set on cell phone where is the problem

Can't send the message via ebay !

Please help!The potential buyer wait for measurements of the coat I'm receiving all day this message----- You have exceeded the maximum number of messages you can send. Please wait 24 hours to send more messages. It is first and only one message I tr...

Resolved! Payout failed

Ebay says might be something wrong with my bank account info. It worked for you yesterday and nothing has changed. Please advise.

Buyers still being shown invoiced freight totals that have been multiplied by the item quantity.

I originally contacted eBay's support team regarding this error in early February (with two additional follow-ups in March), but we still have customers report this same issue almost half a year later. For listings where the shipping costs are manual...

You have exceeded the maximum number of messages you can send. Please wait 24 hours to send more mes

This is the first message I have sent in days, maybe weeks and it blocked me. "You have exceeded the maximum number of messages you can send. Please wait 24 hours to send more messages."

E bay messages : Special offers, discounts, great deals .... how to disable it ?

Hello ,please can someone explain , or give info how to disable receiving this type of mails from e bay ?I did go in my Account settings and there I can't find possible solution .I have not indicated anywhere that I want to receive such special offer...

Suddenly got a "complete Business Verification" when listing an item

I have successfully listed one item for sale, in ebayMotors category. But when trying to post another one I am prompted with "In general, eBay requires sellers to complete Business Verification (please refer to Business Verification Guidance) or comp...

Seller Hub- Listing Page Views Not Equaling Traffic Page Views

Title is kind of self-explanatory, but for awhile now in Seller Hub my page views under the 'Current Listing' section are not the same as my page views under the 'Traffic' (Performance) section. eBay just making up page view statistics now? Glitch? L...

ANY ETA ON RESOLUTION FOR SCAN SHEETS NOT GENERATING ?

This has been going on for about 3 weeks for some from my research for us its been over a week. USPS pickups are not going to continue to individually scan 30-50 packages a day for us. This bug or whatever got messed up on the backend is a pretty big...