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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! below standard rating

I have had over 200 of my listed items put in unsold because I received a below standard rating. I had knee replacement surgery and wasn't able to be productive on ebay. Now, I only get reviewed once a month. Is there any way I can contact ebay and p...

I can’t add photo’s or video to my eBay listing

I can’t add photo’s or video, stopped working as of yesterday Oct. 20, 2022

How To "TRASH" Messages in Trash?!?!?!?!

Can delete messages, they then move to the "TRASH". Once there they just sit, can not permanently remove (or am I daft to the ways of the EBAY?)

My EBay - been down for a week

Anyone else have the issue - my eBay watch list is down on the apps for iPhone and iPad and has been for a week or more started intermittent then became permanent 2 days ago, it refuses to load. Can’t access any info except on Home Screen where it gi...

Message display

I see the new message thread process and like the idea. However, for me, I had a message from a buyer that included pictures of some of my items for sale. I could view it well on my phone, but on a Surface Pro, the messages were garbled, with symbols...

Resolved! Can’t pull up the Mobile Version of EBay

Can’t pull up the Mobile Version of EBayFirst, I have tried and do not like the Ebay app so that’s a non-starter. I like to use the mobile browser version of EBay and used to be able to pull it up from a link at the bottom of the page but it’s not th...

Missing tracking - Not Working Properly

As a seller For the last two days I have been unable to Save tracking number and carrier . Tracking details are not showing up at all.

Resolved! Since 10/5 (new listing tool) all our new listings do not show the item description

I dont see anyone else on this forum posting about this error.....We have called ebay multipled times and they say a lot of sellers are experiencing this, but none of the sellers i follow are having that issue eitherI edited our templates to put in n...

Getting notifications that belong to someone else

Just woke up to 20+ notifications that belong to someone else. These notifications are asking me to pay for items I've never seen before, and I'm getting spammed by seller offers also for items I've never seen before.

How Long Should I Wait to Get Ebay Involved?

I am the buyer. Purchased a sponsored jewelry item on Oct. 6 & paid with 60 seconds of auction end, using PayPal. The first & only notification - generated by Ebay I assume - was pretty quick that it would arrive between Oct. 11 and Oct. 14. But no t...

I no long have the cash register notification sound when I make a sale.

Followed a couple of suggestions found on youtube and still not able to regain this feature. Any suggestions will be appreciated. Thank you

Resolved! EBAY UNABLE TO VERIFY MY IDENTITY AFTER 22 YEARS, SO KEEPS MY MONEY

Yes you read that right. I have been a seller (and buyer) on Ebay for 22 years. Never a single problem. Buyers love my product, give me excellent feedback. PayPal and Ebay would deposit my revenue into my bank account, smooth as silk, no problem. The...

Firefox: Have not been able to access the "motors" section for a long time

Whenever I try to use my Firefox browser to view or search the eBay motors section it times out. I eventually get "The proxy server did not receive a timely response from the upstream server.". Using Edge I can view the pages. Is there a technical is...

Positive feedback sent to wrong seller through email yesterday 10/18/22.

First off, yesterday afternoon I received my cd purchase in the mail. Since it is a preowned music cd, I always listen to it before leaving feedback. The cd is fine, no skips and sounds great. I go to my email, click on Delivered, click on the blue l...

Why are tracking number not uploading on the my selling page?

Recently only about of my tracking numbers upload on eBay on the my selling page. Now I realize that eBay has switched to a new platform and it is having a lot of glitches. But I called eBay to ask them and all they would say is they were aware of th...