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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Repeat Buyer Notification Inconsistent

Today a frequent repeat buyer was not tagged as a repeat buyer upon her latest purchase. It seems the tagging is not always reliable.

Resolved! Error Code 13708 "seller will not ship to your location" Worldwide issue

Have been advised by ebay customer support that this is affecting sellers worldwide.It's a known error code 13708 and message reads "seller will not ship to your location"It's affecting all 220 of my listings. I cannot sell to anyone because buyers a...

Can’t Contact buyer after they made a purchase

I have been unable to talk to the buyer via the Contact buyer button (on the app) for at least a week now .. Has anyone else got this issue or is it just me

Haven't been able to load pictures all day, 07/15/22. Anyone else having issues?

Haven't been able to create a listing all day. Pictures won't load and getting a note that there is a technical issue and to try again later. Is this widespread?

Main photo is not showing in searches - just a random variation photo - ALMOST ZERO SALES

So, my sales took a nose dive a few weeks ago. I've thought - maybe it's summer, maybe it's the economy....Then, today I did a search for my category and my zip and discovered that the majority of my listings (I have almost 1,000) are showing a rando...

Volume Promotions not showing up.

My promotions haven't been showing up. On the selection page, e.g., I can see that all 153 items in one of my store categories has been selected. I checked that we are past the start time. Yet, on the summary page, there is nothing in the "No. of Ite...

The new page view

This new look with everything in cascading in one single column in the middle of the page is horrible and much too difficult to navigate. I hope it's a temporary glitch.

'File a report' function broken.

As the title suggest, the dropdown box is empty on the File a Report page. This has been broken for quite long and it is so simple technically to make it work on any device that there is no other explanation than malice. No one is this incompetent. T...

Resolved! Anyone else has broken impressions today?

My impressions show 0 for today on the graphs and everywhere.

Resolved! Remove contact

I have an alert and request from ebay to remove contact info or links to other website. There are no such things in my listing. Can you help me figure it out? https://www.ebay.com/itm/284567636624

Seller won't post to your location! Serious Ebay technical issue

I have noticed this week that I have been contacted by numerous buyers advising me that I will not post to their location. When they try to purchase from me they get a notice and they are unable to proceed I have contacted eBay and they said that the...

Make offer is bleep

mobile and PC, this comes up after clicking make offer in a popup window

International Shipping Label Problem - 4 days now w/no resolution

Is there another level of customer service that one can speak to when the 1st level agents are not able to help? I am unable to purchase/print an International Shipping Label. I called on Monday and I was told it was a known technical issue, and that...

Order Number is changing in download files from XXXXXXXXX010 to YY-YYYYY-YYYYY format

When I download my daily orders from Seller Hub>Reports>Downloads I see that some orders in Order Number column are in format XXXXXXXXX010 and others are in format YY-YYYYY-YYYYY. It looks like the format changes after an order is paid and shipped. I...

Unsold Item Search Completely Broken......

There is no way to search unsold items. Was working fine yesterday and today it is totally broken. Can not search by titleCan not search by Custom Label (SKU)Can not search period! Every single search brings back ALL unsold items! Like that is really...