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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! My Performance

Hi all..Hope you all are doing well.Since last three days,all of my impressions, page views and other rates are showed as zero. (0) What do I need to do to set it up as before? As I am a newcomer to this platform, it is very important for me to look ...

Unable to access "Manage Active Listings" page. Page will not populate

I am unable to view my active listings and as a result am unable to review them or make necessary changes.

How can I change the feedback that I gave about a seller?

I need to change the feedback, or "review" that I gave to a seller, from neutral to positive. How do I do that? I can't find the way back to that previous feedback for that one seller that I gave the wrong feedback about.

Seller payment received notice is incorrect- half of listed price!

I just sold an item listed at $29.95 + $14= $43.95. Yet, eBay just sent me a payment received notice of: $14 + 14= $28!How do I correct this payment?Is this happening to other sellers?

Recent purchase disappearing from purchase history.

Hi, recently updated my app and now it only shows the last couple of days purchases in the purchase history. It even removed an item that hasn’t even arrived. any suggestions? Thanks.

How do we circumvent Managed Payments?

I'm not surprised that a big tech company is ran by greedy technocrats with no regard for their customers. However, given sellers' overwhelming response to managed payments, I'm wondering if there's some way to reroute payments directly back into you...

Bidding

You would not let me buy a printer today bid on it I would of won. WHY? you had a message saying something about 6 months. I HAVE NOT BID in last 6 month, last time was last year first of this year Thanks for messing up a printer purchase for my daug...

Can't submit a listing.

Every time I try to submit my listing I get the message: "We can’t connect to the server at onboardexpweb.ebay.co.uk" This happens both with Firefox and Safari on my mac and iphone. Any one know why?

missing VAT rates & latest EU regulations

Tasks, in my Sellers Hub, still Showing that there are 1151 items with missing VAT rates. With help of 3 (yes three) CS agents I have provided required Value Added Tax to my active listings to be compliant with the latest EU regulations, but they are...

Sub category for action figures has been removed so now I cant update or alter my listings.

I have several you pick or multi- listings categorized as action figures. When I built the listings one of the variation options was character (which makes perfect sense for such an item) For whatever reason that option has been removed leaving me in...

Unable to list anything at all today. Ebay error message

Unable to list anything at all today. Getting the red Ebay error message Sorry, something went wrong. Please wait a moment and try again. And of course Ebay took down their phone number so now we have no support at all. The automated assistant is use...

Is there anyway to contact eBay representatives?

None of the phone numbers I've come across work, and I can't get someone to call me via the Contact eBay Help pages. I'm trying to get in touch with someone regarding this: https://community.ebay.com/t5/Ask-a-Mentor/HELP-Buyer-did-a-fraudulent-return...

Picture tool

Picture tool not working? SAVE button ignore the adjustments you made...anybody experiencing the same?

Is there not a way to set a default search method anymore?

I can't stand the "best match" method and I'm really getting tired of having to change it every single search. There used to be a way to have the default sorting method lock to your preference which made the app more user friendly. Did ebay remove th...

email notifications

Ever since the recent eBay updates, when I tick the "Send copy to my email" box nothing goes to my inbox. Since I often include important information for buyers I can only assume that it is (or is not) going to the buyer. It happens when I send perso...