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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Reviews

I am starting out with sales on Ebay. I have 22 reviews but Ebay is only showing I have 14 on the product page to the consumer. Why?

Request Help with Recent Search Bar

Hello, I'm having an issue with the Recent Search Bar; I like to keep it clear so anytime I search and find what I'm looking for (or don't) I hit the "X" and that's that the bar is clear. However; I have one item today that just won't clear out of th...

Hello,need help

I have a problem ,when I’m searching something don’t see the categories that used to be one the left of the screen ,like if I searched t shirt there is always been like,home&gardenCollectibles and so on ,now it’s gone,my English is not so good so sry...

Item Specific "Personalize" Is Not Working

I have a few of my listings that I need to add personalization to. When I put it in the item specific part of the listing, and then when I hit Update or Submit the listing, nothing is working with the personalize concern. Is there some way to contact...

Active Ebay listings showing on Google as ended, no longer available, or out of stock

Hello! First time posting here. I'm having a big problem and do not know where to turn. For the past month and a half, i have noticed that the relist feature does not seem to be connecting to Google properly. When i relist my items monthly, those act...

paying access denied

Ebay has denied me access to pay for anything on all 4 of my acts for 2 days now. Reps say there is no reason why.

While Adding/Editing Item Specifics, all the specifics crash/disapear from the listing tool

I have been listing new & editing existing items, and while editing the item specifics, they will occasionally disappear completely. Not just the one I am editing, but every single one except the UPC code. The only way to get them all back, is to lea...

Resolved! Listing from Oregon seller

I'm attempting to list an item. I live in Oregon. When I choose Oregon for sales tax it automatically enters 0.00%. But when I try to list the item I get this error message. Please advise. thanks It looks like there's a problem with this listing. Sal...

Resolved! "There is an active offer for this buyer or limit of offers was reached." error

tyler@ebay I am repeatedly getting the error "There is an active offer for this buyer or limit of offers was reached." when trying to send offers to buyers when trying to use the "send offer" feature to reply to a buyer on PC, send offer works fine o...

'Welcome to the new listing experience! ' keeps popping up when revising eBay listing

I have new variations that needed to add to an existing item but the message "Welcome to the new listing experience" keeps popping up and not allowing me to revise my listing. Last week I was able to revise an item coz there was an option that I sele...

Resolved! Aprire app da link Google

Salve vorrei sapere cosa devo fare per aprire l’app da link Google? Quando clicco su annunci eBay su Google mi apre il link del browser, non l’app. Come posso risolvere? Grazie mille

Resolved! The new listing tool has broken for 2 days now -- all descriptions removed!

I was forced to start using the new listing / revision tool. When I enter a description (revision of an existing listing, and sell similar) and then save, it removes the entire description from the listing. Doesn't matter what I put in the descriptio...

eBay mobile image search not letting me select photos

Prior to today, if i wanted to do an image search on my mobile iphone, I was able to click on my photos on the bottom left hand side of the screen, choose the photo I'd like to search and that was it. Now, it wont let me select the photo's. I click o...

Mobile ebay draft shipping settings not saving when I press "Sell One Like This"

Wondering if anyone has this issue.When i attempt to sell an item on my desktop by viewing a previous listing, clicking "Sell One Like This" and creating a draft, all of my shipping settings are saved. Buy it now, flat rate to domestic buyers, calcul...