Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

The app won't let me access my transactions

I was signed into my app and I was going through my transactions when it acted like it signed me out and then when I clicked on transactions again it gives me this error message: Hello, you can use your email or username, to continue with your social...

Search function for orders "Awaiting Shipment" results include shipped orders

When I do a specific search in my orders that are "awaiting shipment" ,the results show ALL orders in the result, including shipped orders.

we are unable to send your message this time

I am trying to make a counter offer for an item I have been trying to get for a while. I am getting an error saying: we are unable to send your message this time! So infuriating...can you fix it?

eBay charged me instaed of refunding

I recently got a refund for a pair of shoes as the seller did not ship them out. However, after I got the email that a refund was issued I checked my account and saw that the "refund" shows up as a charge on my credit card transaction history. Can so...

Unable to list/sell anything, getting error message "its us not you"

Getting error message when trying to sell something or list from drafts on desktop, that server is down, and says "its us not you".

Resolved! Payments from Buyers NON-PAYMENTS when Accepting Best Offers.

I'm a Top Rated Seller and I'm sick and tired of Buyers not making Payments after they Accept an Offer.Ebay needs to change their policy for Buyers to make a Payment right after accepting an Offer.In the past 5 weeks I have lost about $1.000.00 becau...

Resolved! Newly listed items are not visible in search results

Strange situation - after listing new item - though it was stated by eBay that listing is live - is it not shown in search results. For example this listing: https://www.ebay.de/itm/115593255796Some technical issues?

Clicking on a search result gives me a dowloaded i.html file. Nuts!

If I click on a search result, the page doesn't open, but I get an i.html file downloaded to my computer which I then have to click. Ridiculous. Search is pretty much unusable these days. So much for my Xmas shopping on eBay.

ACCEPTING NEW OFFERS FROM BUYERS EBAY SCREEN FREEZES

HIWant to accept an offer from buyer, hitting accept button and nothing happening and won't let me contact buyer to let them know i would like to accept their offer. What is happening I know its firework night but this is appalling. Please help.

Can't edit

I wanted to add more info on a couple of my items for sale. I bought a new set of luggage and that is why I'm selling the one I have listed. But everything is locked and I can't edit. Does anyone else have this issue?

Inkfrog: Thousands of missing listings. Any other eBay sellers impacted?

For over a week now... the inkFrog platform has indicated they have "escalated" our support ticket resulting from the loss of several thousand of our archived library listings on their site. It's clear that the listings are still on their servers (as...

Resolved! Payouts are glitching

I’m seeing several topics about this. No one got their payout Tuesday. Daily and weekly. Please fix the glitch eBay.

When you click on the security reporting and knowing what sites are real eBay versus websites or not

eBay please make sure your spelling is correct on the reporting security issues website webpage link because somethings telling me wait a minute oh am I sure this is really the eBay correct page because there’s spelling errors on the page . Ok , now ...

Can’t accept, decline or make counter offers.

Every since the maintenance update on Wednesday night Thursday morning I have been unable to accept, decline or make counter offers. Button icons register my touch, but are unresponsive.

Communications Preferences Delivery Format Cannot be changed (Text/HTML)

I always had my choice of format of the emails that I receive from ebay in Text-Only, as the HTML emails are unnecessarily huge in size and have way too much decorations. So a long time (years ago) I changed to text only and never looked back. Only o...