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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Android App erases item specifics from listing draft after photo revision

I often start an ebay listing from the website and finish it by adding photos from the app.The app has recently started to erase the required item specifics that were first added from the website 1st- I open the draft (the item specifics are present)...

Bought $100 ebay gc and it doesn't work.

I bought an ebay gift card and put 100 dollars into it for a friends bday. The clerk said that the card was activated, I give it to my friend and they tell me that the card does not show up on the system. I check the card for them and try to check th...

Payment by buyers are not processing

I have one item that sold on the 19th and the payment still has not been processed by eBay so I can't ship it. Another one that sold yesterday and same thing? Anyone else having this problem?

Saved searches missing

I woke up this morning and noticed a great deal of my saved searches missing. Not only that, the order of the "date added' were completely wrong. I've tried uninstalling the app, restarting my phone (cache and cookies deleted), and checked my searche...

Shop Layout Changed Without Warning or Authorization! Category Links BROKEN! bleep?

My ebay Shop layout and navigation has suddenly changed without warning! Has anyone else experienced this?I am not referring to the big change to the new format several months or more ago, which I opted into voluntarily.This has just happened in the ...

lost info

I lost all my info after restarting my computer.

Changing the payment time from 4 days to 10 days.

Hello .. Can any one walk me through the process of changing the payment time in an auction. How does a seller change the default of payment time from 4 days to 10 days. Thanks much.

Any issues with paypal on eBay phonr app

Can't log in to PayPal through ebay on my phone. I had to use my computer to pay through PayPal. It worked perfectly fine .Anyone else having this problem?Any

Resolved! Messages

Please forgive my lack of knowledge here. Don't even know if I picked right board . I can not reply to a message , when I click on the reply tab , it takes me to my summary page . I have searched thru the forums and found , if you go to your regular ...

Sending Message to Wrong Buyer

This has happened a couple times, at least. I get a 'question' and mark it as answered (no reply needed). I get a question on the same item, different buyer, and reply. This message goes to the first buyer, not the intended second buyer. So, I've con...

Unable to enter shipment tracking number "tracking number already in use"

Unable to enter shipment tracking number "tracking number already in use"and3 sessions total 3 hours which I have spent with Ebay support without any results and anxious buyer still expecting to see tracking info. I have a paper receipt with unique t...

Denial to ebay solution

I was denied access to ebay so I scanned my computer, cleared history and shut computer down. On reopening I was allowed into ebay

Can not send invoices to buyers for months now no resoulution ???

Good Morning,Since May I have not been able to send invoices to buyers . I try to adjust the combined shipping , and or for single items send the invoices and A RED ERROR MESSAGE POPS UP SAYING SOMETHING WENT WRONG PLEASE TRY AGAIN LATER !! I called ...

"Selling Mode Does Not Match" Error in Launching Drafts

Has anyone experienced the "selling mode does not match" error message when trying to launch their drafts? I have a large amount of drafts I upload daily and today I have been getting this error and haven't been able to get around. eBay support has o...

8/19/21 DASHBOARD Does Not Update # of US Sold Items - Top Rated

For Several Months, I have contacted ebay support via phone (only choice available) in regard to Ebay Dashboard not Updated the number of sales. Therefore, there is no chance to return to ebay top rated status. Ebay randomly changed their terms to me...