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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping Calculator

It has been months since I start having issues with the shipping calculator to the point that I can't even use it. When I go in and try to set the shipping options, it simply won't stay in the listing. If I try to set it to priority or first class, t...

NEED HELP WITH MY EBAY STORE!!!!

My social security number is incorrect, and I can't sell anything on my eBay Store until it's resolved! Here's what happened: I was trying to update my eBay eCommerce Store tax information. I wanted to use my business EIN rather than my SSN. I was ad...

Personalize option

All my listings had a "Personalization Text Box" turned on and it's not showing up in any of my listings. I've checked my listings and the option to Personalize is set to "Yes" and I've added a text instruction for my customers. This option was alway...

Seller ratings ranking

I've been demoted. Email reference id: 218f5d07b68d48739679a1d6d3667d6f1. eBay has repeatedly warned me about problems they have caused.From 1 July ebay was to prevent Germany buying from anyone not registered to LUCID PACKAGING.They have not created...

MY PAYMENT WAS INCOMPLETE BUT USED UP MY GIFT CARD BALANCE

Hi friends. I was trying to complete the payment of an order and I get the following error: “Please check your payment details or use a different payment option” The payment could not be completed but that operation used up the entire balance of my g...

Unfortunately, this seller does not ship the item to your location. Please update your shipping addr

I'm new to selling on eBay and this buyer from Mexico made an offer to buy my smart watch to Mexico. I have the shipping set to UPS. For some reason it keep say the seller can't ship to the location even though I have international shipping on with n...

How can i disable 2 factor authentication

Two factor authentication has made Ebay clunky and unpleasant to use.2fa adds very little in the way of security as SIM card hacks are well established. So as i have never had my Ebay acount hacked or disturbed in 20 years i want to disable 2fa.How d...

Ebay.ca needs captcha to sign in but says 'oops that's not a match' always. Can't login!!!

Started yesterday for me. Could have been a problem earlier as I haven't logged in a while. First time ever I've been asked for a captcha in 20 years!!!I enter my user name then hit continue. It automatically goes to a please verify yourself to conti...

EBay Watchlist Bugs

EBay allows to create "space characters" only watchlists. The problem is that you cannot select and delete it.

Change number

How to Change number. ...........

Listing Template Trouble

I had an html template that I used for all of my listings but now that the selling page has been updated and I can't even get the option to use the old one, html doesn't seem to work. It just shows the page with all of the coding.Anyone have advice o...

New eBay label created page problem - link to return to orders at bottom of page - time waster

The label created page used to have the return to orders link in a box at the top of the page. Now in a group of links near the bottom of the page. Wastes my time when shipping. Please fix this and fire the person who made this change. Obviously they...

Edit photos

When I edit photos and crop a photo it works just fine after hitting save it doesn't give me the option to reset if I don't like the crop or make a mistake I have to upload the photo again. Also, my hand has been trained to exit on the right so I go ...

Ride on 12volt police car

I paid with my credit card it took my money and then it said my card was denied but the money out of my account and I don’t understand why this is happening. I’ve never had a problem with eBay before.

I am very frustrated with eBay

I purchased a set of tires December 13 for $350.00, the seller mis represented the ad and made an honest mistake they wanted that per tire not for four. I have tried to contact eBay several times and that is not as easy task. The seller has tried as ...