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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

my account

I don't know what to do anymore, nor does anyone ask me, a banner appears saying that I have to update my information, I already did itI recently changed my address, did what I could, but the banner keeps coming out, someone help me please.

Insurance options unavailable, have disappeared

Sold an item for more than $100. Need to buy insurance to cover the full amount over the $100 liability limit but the check box for that option has disappeared across all shipping platforms. Is anyone else having this issue and is there a solution? T...

Listings are showing 0 or - mark on new listings and several old ones!

Listings are showing 0 or - mark on new listings and several old ones! Hope this gets resolved so we can make sales!

Can't change Ebay shipping price.

Every time I try to create a new listing a provide the price for the shipping fee, it changes in a couple of seconds to another shipping service that charges a lot more. I could ship a product for £1 but it won't save my changes and will force me to ...

Terapeak not reflecting actual number of active listings in keyword search

I use Terapeak to research what items historically sell for, and to see how many listings already exist for a particular item, in preparation to list my own inventory (or not, depending on demand and supply). Lately, I've been researching books, and ...

Manage My Store Issue with Feature Categories

I am trying to modify my Featured Category on my store front, however, when I choose an existing featured category photo and click edit to change the picture to the new category's picture, I am linked to photos on my computer's hard drive, not the ph...

Resolved! Improper sort order when viewing a seller's items

When I view items from seller "goforth" sorted by newly listed first, some of the newly listed items are at the top of the list where they should be. But down near the bottom of the list are 3 recently listed items that should be up near the top of t...

Ebay isn’t recognizing my current address

I moved into a recently finished house. The fu address and zip code is on USPS but Ebay says it’s unable to verify.

New bizarre line-editing in search re-writes my search terms. Search keeps getting worse.

This is rapidly going from bad to worse. If I type a search query, I know what I want, and what I want is for it to be executed as typed. Not with some words removed, not with words replaced. Stet. If you are sure you must disenfranchise the average ...

All Listings Have Zero Views Starting today Nov 10

All my view history on all listings is gone today. All listings have 0 views. It was there yesterday. Some watcher history appears to still be there although about 1 hour ago it was all 0 too. I wonder are my listings even showing up to buyers?

0 views on all my listings over 900

Can someone please advise what is going on. As of this morning all my listing views went to 0. Is there a know technical problem ????

view on all items 239 now show zero

Woke up this am to all of my 239 items view count showing zero, they were there yesterday but now all at zero. No way to contact Ebay by email, chat is just auto and when I go to sellers community it gives a link to contact if you have this problem, ...

Resolved! International Buyer Opens INR

So I enter the eBay International Standard tracking number going to Singapore onto the case, which showed tracking from July 15, 2022 to August 4. Suddenly, eBay is showing that I just now, today, Aug 8, "provided" a tracking number and all the track...

Item sold email - Please redesign.

It has become so frustrating trying to find any useful info from the item sold emails. The actual sales price is not shown. The buyer info not shown. The item link takes you to an old ebay page and does not give you any info about the sale. You have ...

Resolved! "Visible to everyone" Toggle on my feedback page defaults to private.

Says I can't change it because I have active listings. Took down my listings and the toggle goes to public. put auctions back up and it defaults back to private. If you try to manually set the toggle to private it gives you this warning "Are you sure...