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Current known technical issues - updated as of 3/27/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Funds on hold

I have downloaded my drivers license several times the red box says I still need to do that but I have several times no word from them lost my internet and dropped and broke my cell phone having to use somebody else's phone have been able to download...

Is the "AND" Search Operator Broken?

I get results when searching for 2009 inline thermal or 2010 inline thermal, but when I use the AND search operator to include 2009 and 2010 together I GET NOTHING. I should at least get 2 results, you know?Search for "2009 inline thermal" works.Sear...

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Resolved! Seller Hub downloads page is jumbled - Oct 2022

This page is not displaying properly. I checked 2 browsers, 2 accounts. Anybody else seeing a jumbled mess?https://www.ebay.com/sh/fpp/feedmgmt?processType=download&clientName=sh-listingsCan you report this devon@ebay?

Resolved! BULK EDITOR Charging Fees I Don't Owe - Happening for Months! HELP!

devon@ebay@rebecca@ebay velvet@ebay I select to edit all listings via Bulk Editor. As soon as it opens up I see:I've done NO EDITING at this point - just opened it up. If I check all boxes and the Submit all, the fee still shows so I back out.This ha...

Resolved! Paid-For Order is missing from the Awaiting Shipment List when I try to print labels from Seller Hub

This is after clearing the cache and all the other suggestions.I know that I had two sales today as I saw the notifications.1. If I go to seller hub it shows that I have 2 sales that need to be shipped, which is what I expected.2. When I click on Pri...

Resolved! below standard rating

I have had over 200 of my listed items put in unsold because I received a below standard rating. I had knee replacement surgery and wasn't able to be productive on ebay. Now, I only get reviewed once a month. Is there any way I can contact ebay and p...

I can’t add photo’s or video to my eBay listing

I can’t add photo’s or video, stopped working as of yesterday Oct. 20, 2022

How To "TRASH" Messages in Trash?!?!?!?!

Can delete messages, they then move to the "TRASH". Once there they just sit, can not permanently remove (or am I daft to the ways of the EBAY?)

My EBay - been down for a week

Anyone else have the issue - my eBay watch list is down on the apps for iPhone and iPad and has been for a week or more started intermittent then became permanent 2 days ago, it refuses to load. Can’t access any info except on Home Screen where it gi...

Message display

I see the new message thread process and like the idea. However, for me, I had a message from a buyer that included pictures of some of my items for sale. I could view it well on my phone, but on a Surface Pro, the messages were garbled, with symbols...

Resolved! Can’t pull up the Mobile Version of EBay

Can’t pull up the Mobile Version of EBayFirst, I have tried and do not like the Ebay app so that’s a non-starter. I like to use the mobile browser version of EBay and used to be able to pull it up from a link at the bottom of the page but it’s not th...

Missing tracking - Not Working Properly

As a seller For the last two days I have been unable to Save tracking number and carrier . Tracking details are not showing up at all.

Resolved! Since 10/5 (new listing tool) all our new listings do not show the item description

I dont see anyone else on this forum posting about this error.....We have called ebay multipled times and they say a lot of sellers are experiencing this, but none of the sellers i follow are having that issue eitherI edited our templates to put in n...

Getting notifications that belong to someone else

Just woke up to 20+ notifications that belong to someone else. These notifications are asking me to pay for items I've never seen before, and I'm getting spammed by seller offers also for items I've never seen before.

How Long Should I Wait to Get Ebay Involved?

I am the buyer. Purchased a sponsored jewelry item on Oct. 6 & paid with 60 seconds of auction end, using PayPal. The first & only notification - generated by Ebay I assume - was pretty quick that it would arrive between Oct. 11 and Oct. 14. But no t...