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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Enough with the CAPTCHA!!!

Why every time I click on the Community link do I get a Captcha!? STOP ASKING ME TO IDENTIFY STUFF!!! I've been logging on with the same computer for YEARS!!

My Ebay selling summary not correct

I only have 9 current items on auction right now that are active, yet when I go to my "Unsold" items one of those listings shows up as Unsold because they say I ended the listing (but I did not). This item also shows up as being "Active" with 5 days ...

ANNOYING ! Shipping price from search list doesn't correspond to price inside item

Hello, I have a very annoying problem, in CAD and postal code set.Shipping price from search list doesn't correspond to price inside item.Item: https://www.ebay.ca/itm/202996149547?hash=item2f43836d2b:g:yZ8AAOSworxexBZ6&amdata=enc%3AAQAHAAAAoDUwMZM%2...

Promoted Listings Overcharged 2nd day

I have the automated suggest ad rate for all my items with a cap of 12%. When I look at my items it actually tells me that my cap is 12%. Today, like yesterday, I was overcharged!!!! 14%. Now, I know that many may say, but that is not a lot. If you d...

Resolved! stuck at "Provide your contact info"

Hello, I cannot complete the creation of my account, and when I reach the stage of providing information, the process does not complete when I press the continue button. I also tried to change the country code for the phone number, but I could not .....

Instant payout to debit card not being recognized

Not able to withdrawal to my debit card at all

eBay Standard Envelope Postcards/Trading Cards

When using app, eBay Standard Envelope doesn't show up on the list. Click on Ship in the US button to restart it and eBay Standard Envelop is on the list. Select it. Then the package weight auto-changes to 3oz 12x7x1 instead of 2 oz 8x2x6. And Shippi...

Can’t like items

Currently I can’t like items, I have space on my watchlist, I’m on the latest IOS

need help

When trying to create a new listing (in which I enter all info needed) The format sheet resets and clears some of my info from which I just entered and says the listing is invalid and missing the info that I had already entered.

Share an item not working

I key on SHARE and use the email method. I type in a note and the email of the person I want to see the item and key on send. Pretty simple, except it does not get sent. I have also had a line come up for me to change the email address. At 75 I am co...

won't let me send an invoice

I have used eBay for years and sent hundreds of invoices but this last couple of weeks when I try to send a combined invoice to someone who won multiple auctions I keep getting this message - Something went wrong. Please try again later.

Do you have trouble with price in the listing tool?

Past 3-4 days I have issue with pricing section. The price doesn’t save and tool constantly calls for price. I close draft and open in the app and am able to input price there.

LOSS REVENUE for SELLERS and EBAY as SAVE AS DRAFT FUNCTION FAILS

PROBLEM: After spending a considerable amount of time updating my draft, I then select the "SAVE AS DRAFT" function which results in a continuous processing mode (remains in hung status with no error) .All data entered is not saved after spending 30 ...

NO ANSWER ON "IT" PROBLEM (2 WEEKS)

WHAT TO DO NOW???? MANY PHONE CALLS NO ANSWER

eBay app is JUNK!

eBay store owner here, monthly subscriber. This is the 3rd time I've reached out to eBay regarding this issue and NO ONE has responded. Continue to have problems with the eBay app for iOS (iPhone 14)? My app updated to the newest version/design and a...