Request for assistance on 6/16 remains unanswered

[open_box_electrical]

On 6/16 I used the request for assistance to remove a negative feedback using the link seller help chat (bot) provided. When submitted it said I would get a reply within 24 hours, it’s been a week and the request remains unanswered. 

I used this page:

https://www.ebay.com/sellerhelp/feedback

[open_box_electrical]

And a week later my request for assistance here remains unanswered... 

The request has now been open for 14 days and still shows as pending. I mean I get it, eBay is not going to remove the feedback. However, unlike in my pending request to eBay; I made several attempts to address the person's issue, eBay is not addressing my request at all. 

[soh.maryl]

Sorry your attempt to get that FB removed was not successful.  Being fellow eBay buyers and sellers here just like yourself, we have no way of getting it removed for you.  Due to your volume of sales, it's already on page 2 and out of sight for most of us.  Your reply, although offering help, was not all that great.  Try to avoid bad-mouthing the buyer if/when this occasion arises again.  

[lacemaker3]

@open_box_electrical,

These community boards are for reaching out to other eBay members, not to customer service. You may not have gotten a response because your request does not appear to be something that other members could help you with.

Unfortunately, I suspect that the feedback does not qualify to be removed, and in that case, we won't be able to help you. But there's one possibility so I'll answer from that standpoint.

Did the buyer open a return request, or just leave the feedback?

If the buyer opened a return request, then you need to accept the return and provide a shipping label, and then you refund the buyer when you receive it back. If the buyer doesn't send it back, then eventually, you will be able to close the case without refunding, and when that happens the negative feedback will be removed because the case was closed in your favor.

Unfortunately, if the buyer did not actually open a return request, then this protection is not available. If you can persuade the buyer to open a return request, then that is your best way to get this removed.

It is possible that the buyer expected to get enough pieces to cover a square that is 6.6 feet on each side, which is obviously incorrect. You listed and described it correctly, to cover an area of 6.6 square feet, which is 6.6 x 1.0 feet. It would have been better to explain this (briefly) in your reply to the feedback, and repeat the offer to return for full refund. It's never good to make accusations against the buyer in feedback replies. However, I doubt that this one feedback will be enough to negatively impact your sales.