Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I am trying to sell two vintage axes but they don’t seem to be coming up please can you advise

I am trying to sell to Vintage axes but they don’t seem to be coming up can you please advise

Contact seller page doesn’t exist or can’t be found?

Hi I bought an item that doesn’t release to the public until 9/6/23 so I pre ordered on eBay. I have since changed my mind and tried to click contact seller to request a cancellation and refund but the page doesn’t exist?! is there anyway to cancel o...

This is just a complaint post. Keep scrolling if you aren't in complaining mode.

So ebay is now preventing me from reading my own listings (descriptions). It is hiding them from me because it thinks I am not human. I am trying to clean up inventory - make sure I have the correct info in my descriptions, find inventory that ebay h...

All item descriptions being blocked by a Please Verify Yourself (Captcha) prompt

Well this is a new one. I can't view any item descriptions on any pages. I'm on a desktop computer using Chrome - same computer I've been using for the past 5 years or so to browse ebay. Same results even if I try using an incognito window. Same resu...

Descriptions Missing!!!

My descriptions are not showing up on any of my listings or when I search other sellers listings. All I get in place of the description is to Verify that I am a human. Please call eBay and report this issue.....I called ebay this morning, and I was t...

Calls to findItemsByCategory API generate a connection refused error

Hi, my site calls findItemsByCategory using PHP. The call fails with "failed to connect to svcs.ebay.com port 80: connection refused". If I paste the URL into a web browser (I've tried Firefox and Chrome with the caches cleared) then I can see it ret...

Image Search

After the app updated yesterday the image search has bogged way down and takes forever, I was able to use the barcode scanner with no issue prior to the update, now it takes forever for the image to focus and scan, I would like to change the search b...

Can't stay logged in; keeps thinking new device logged in; related to description issues?

For the past few hours I have been unable to stay logged in for more than a few seconds. I was able to remove some items in my watchlist if I don't visit any item pages after logging in. ebay keeps sending me "a new device is logging in" emails, even...

Account suspended

Hi guys, my account is suspended and I can not contact customer service. I can not bid, buy or contact seller. It says my account was potentially hacked by I think it's because I was on VPN

Current known technical issues - updated as of 9/11/2025

Literally cannot read descriptions

Our seller fault return rate is pretty consistent at around 4%. Of those, about 75% are where buyers failed to look past the first picture or read the description. I've always blamed both buyer negligence and eBay's lack of emphasis on descriptions /...

Unable to purchase eBay International Standard Delivery label

I've attempted to purchase the label in different browers, cleared my cache/cookies and made edits to the address and item description. I receive "It was not possible to generate the label. Something is wrong. Please try again later." every time. Thi...

Can't see item descriptions on Ebay Items.

Can't see item descriptions of any item I have found and wanted to read about measurements etc... I am not using the Ebay app. I am using my laptop.

VERIFICATION ISSUES

Can anyone advise if there are verification issues? I am unable to verify which started showing up when looking at my listed listings. It accepts my answer but then is stuck on the screen and does not clear. It is that way on all my listings so I am ...

I cant revise any of my listings. The page relists unchanged or loops back to the top.

I have two stores with the same issue on both. I can't revise any listings. If I try to add or remove information from the description it either loops back to the top of the page without an error or completes but the listing goes unchanged. I've trie...