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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

CAN'T SELL ANYTHING ON MY EBAY STORE BECAUSE MY SOCIAL SECURITY NUMBER IS INCORRECT!!!!!

When is my issue going to be resolved? I can't sell anything on my eBay Store because my social security number is incorrect. I need this resolved now please! I've been extremely patient with this situation, but this is ridiculous. I have lost my opp...

Feedback Page that does not return to My eBay or anywhere

After leaving feedback, why do these pages not return to a My eBay page? Leave Feedback (ebay.com)

how to reset pass if secure code email is never sent?

I need help ! Can´t log into my acc

Bulk shipping usps scan sheets

Is not working today? I'm getting a message:You don't have any available SCAN forms to print.USPS labels you buy in Bulk Shipping will be automatically included in a SCAN form here before you generate and print it.And I have about 20 labels (bulk lab...

Shipping Calculator

It has been months since I start having issues with the shipping calculator to the point that I can't even use it. When I go in and try to set the shipping options, it simply won't stay in the listing. If I try to set it to priority or first class, t...

NEED HELP WITH MY EBAY STORE!!!!

My social security number is incorrect, and I can't sell anything on my eBay Store until it's resolved! Here's what happened: I was trying to update my eBay eCommerce Store tax information. I wanted to use my business EIN rather than my SSN. I was ad...

Personalize option

All my listings had a "Personalization Text Box" turned on and it's not showing up in any of my listings. I've checked my listings and the option to Personalize is set to "Yes" and I've added a text instruction for my customers. This option was alway...

Seller ratings ranking

I've been demoted. Email reference id: 218f5d07b68d48739679a1d6d3667d6f1. eBay has repeatedly warned me about problems they have caused.From 1 July ebay was to prevent Germany buying from anyone not registered to LUCID PACKAGING.They have not created...

MY PAYMENT WAS INCOMPLETE BUT USED UP MY GIFT CARD BALANCE

Hi friends. I was trying to complete the payment of an order and I get the following error: “Please check your payment details or use a different payment option” The payment could not be completed but that operation used up the entire balance of my g...

Unfortunately, this seller does not ship the item to your location. Please update your shipping addr

I'm new to selling on eBay and this buyer from Mexico made an offer to buy my smart watch to Mexico. I have the shipping set to UPS. For some reason it keep say the seller can't ship to the location even though I have international shipping on with n...

Can't change my password

It won't let me change my password says 'Something went wrong' been this way for months. They won't send me my code to fix it and trying a new account will say 'This email has already been registered'. It sucks this place is the monopoly for retro co...

How can i disable 2 factor authentication

Two factor authentication has made Ebay clunky and unpleasant to use.2fa adds very little in the way of security as SIM card hacks are well established. So as i have never had my Ebay acount hacked or disturbed in 20 years i want to disable 2fa.How d...

Ebay.ca needs captcha to sign in but says 'oops that's not a match' always. Can't login!!!

Started yesterday for me. Could have been a problem earlier as I haven't logged in a while. First time ever I've been asked for a captcha in 20 years!!!I enter my user name then hit continue. It automatically goes to a please verify yourself to conti...