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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

EBay Rating Bug After Changing Name

There are cases where an older rating for a user can show up on a listing. This can severely impact the seller, like in my case where my rating has drastically approved. My current rating is 94.7 but in some cases you can see an 81.3. This could be p...

Photos not loading and editing on ebay site not saving when finished x 1 month

Hi there, just wondering if anyone is having this issue? I use the new listing tool, upload photos from my mobile and have been doing this for 6 months with no issues. For the last month I have had trouble with this. I get the link on my phone, take ...

Resolved! Search not functioning at all

Entering any search for anything yields ZERO results. Tried going via categories and subcategories, makes no difference. Nothing is currently searchable.

For the love of not going into bankruptcy

EBAY can you please stop "updating" the website with more and more new stuff when so much of the site has been broken and not working properly ever since the Fall 2021 updates. Servers, checkout, offers, it's not you it's us, sorry try back later, se...

Mark as shipped not working

Today when I click on "Mark as shipped" the sold item is NOT removed from "Orders awaiting shipment."

Resolved! "Your case is on hold"

Hello,I would appreciate very much any help, but what I'm really hoping for is respond from eBay Staff. I received the item which is significantly not as described. I've sent 4 lengthy messages to the seller explaining to him in great detail all the ...

Mintsoft connection not visible under Third-party app access - Cannot remove access!

Hello all Little surprised I have to log this here but after speaking to the concierge team, they flatly refuse to help on this saying it is a developer matter. Madness. I have since stopped using a 3PL company who are using Mintsoft in the UK to han...

Can't mark items as shipped.

When i try to mark an item as shipped in "Manage Orders' it won't indicate shipped...it will still indicate the Ship by...date. In Seller Hub it will still show i have an item to ship and when enough time passes will show it's overdue for shipping. W...

Unable to track the status of a guest purchase

Recently, my friend attempted to use his eBay account to make an order, but for some reason the system would not allow him to login. He provided his usual email address when placing the order as a guest (which is the same address on list eBay account...

Cant reset password

How can I reset the password of a blocked account if the phone number to which the account is linked is lost?

Unable to check status on an order placed as a guest

My friend tried to place an order on eBay recently under his eBay account, but the system would not let him login for some reason. So he placed the order as a guest, and specified his regular email address (which is the same address on hist eBay acco...

site becomes unavailable, than comes back in a few minutes!

I was trying to place a bid this morning at approx. 11AM Sunday 3/12/23, 30 seconds before the auction closed and the site went away!!! This has happened SEVERAL times over the last week. Whats up???

Stuck in an endless loop of "verify your identity"

Every time I try to finalize a sell listing, I'm met with a "Verify your Identity" screen which endlessly loads, the continue button is covered by a loading circle and I'm unable to click anything as the page loads forever. I've been unable to list a...

Accurate listing of ending times.

The ending time listed on the item is different than the actual ending time. These discrepancies in the ending time suck.It was listed at 11:26 pm EST. i was watching the countdown down to zero. i wake up this morning and no card. it seems there was ...

Part numbers are changed to hyperlinks in webbrowser

So I noticed while ago that everytime I wrote part number in my description or in item specifics -the string of digits is changed to hyperlink. I retyoed but still it was changed. Hyperlink is a text that is blue with underlining and when clicked it ...