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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ship by date in app wrong, adding one day -- iOS & Android

An item that sold today with 2 day shipping is showing a ship by date of the 18th...Saturday!On the desktop site, the ship by date is correct. Because of this, a couple of items are now late since we were using the app which showed we still had time ...

No updates from a buyer's deactivated account

Why is there zero automation to re-enlist an item from eBay due to a buyer who gets their account deactivated? There is zero notifications from eBay the buyer's account who won the item had their account deactivated. I'm sitting here wondering if the...

Resolved! CAN'T LOG IN - CAPTCHA

I am unable to log in today on FireFox. We keep getting the captcha, match it up, resend and then it takes us back to the captcha again over and over endlessly. It started around 4:30 AM PST. Prior to that it was working fine. Is anyone else having t...

Unable to upload photos to create a listing

I have been trying for days to list an item. Every time I upload a photo, and complete the listing, I push the button to list, and then it says I forgot to add a photo. I have tried everything I know to do. Take different photos. Clear all cookies. S...

Any Idea What Is Happening Here?

Using Firefox (Windows only), ebay.co.uk just continually loads on a white screen. Page never actually shows.ebay.com works, so it is some weird issue with the .co.uk link.ebay.co.uk also works on Firefox for Android as well as Microsoft Edge... So i...

search for "linen" does not return postcard category under collectibles in side margin

there are hundreds of thousands listings when you expand search to "linen postcards"What gives!

Problem with photo not showing in listing

Hello All, I am having an issue with my gallery picture not showing in my listing. The suggestion is to click the create button on the fix your gallery picture page. Would anyone be able to assist and advise where this is.Appreciate any help here as ...

Automatic Autocorrecting to incorrect words.

All day I can’t search certain words or names on eBay. For examp “Ja’marr chase” keeps getting changed to “jamar chase” and it wont show any cards or sales. Can this please get fixed? Thank you

Package weight exceeds the maximum limit

When editing listings in seller hub I have been getting Package weight exceeds the maximum limit for usps first class items for anything I list over 13 ounces.. when USPS first class goes up to 15... can this be fixed please

Resolved! Search algorithm in my own listings

hi how come I cannot find certain items of mine when using certain search terms that are in my title .. I’ve attached two screenshots for an example ..

Seller Hub - All EDIT Buttons do not work

Hi, In my Seller Hub I no longer have the ability to use certain buttons . Both Edit buttons (for all or individual are lit blue but the drop down menus for both are now non existent. Also, the Sell Similar, Actions and Sell Faster buttons are not li...

ebay Listing Page Tool is Throwing Out Shipping Details for International Customers

I am a Canadian that lists on ebay.com and has done so since 1997. I am beyond frustrated right now. Since Sunday I have been trying to list items, like I always have done, from the List Your Item page (My OWN Template). I ship and want to continue s...

EBay Rating Bug After Changing Name

There are cases where an older rating for a user can show up on a listing. This can severely impact the seller, like in my case where my rating has drastically approved. My current rating is 94.7 but in some cases you can see an 81.3. This could be p...

Photos not loading and editing on ebay site not saving when finished x 1 month

Hi there, just wondering if anyone is having this issue? I use the new listing tool, upload photos from my mobile and have been doing this for 6 months with no issues. For the last month I have had trouble with this. I get the link on my phone, take ...

Resolved! Search not functioning at all

Entering any search for anything yields ZERO results. Tried going via categories and subcategories, makes no difference. Nothing is currently searchable.