Seller News: April 2025
Stay ahead of the curve by diving into our latest updates
Forum Posts
Current known technical issues - updated as of 04/28/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Transaction history missing
Like many others my transaction history is missing transactions. None of my transactions from 7/22 - 2/23 are showing. I don't know how to search the transactions using any of the details in PayPal.
Drafts deleted by Ebay
I went to load my drafts last night got a server error and they vanished. Gone. I want my seller fee refunded for this broken platform.
Shipping calculator isn't calculating correctly
I have a 8x4x2 packge 4 oz that is calculating at $2.26. I'm chatting with ebay now and she is telling me that it is calculating that way because it is a "large envelope" according to their shipping calculator., https://www.ebay.com/shp/Calculator On...
Can't change shipping carrier for buyer-paid return tracking information.
After a return is accepted (with the terms of the buyer paying return shipping) you click "mark as shipped" and enter your tracking number for the return, however the carrier drop-down is disabled and only shows the carrier the seller used to ship th...
Postage label glitch
Hi. I listed two items a person was bidding on. They won one.They were able to generate a postage label in the other item, they had not won this. This action over rode the label the buyer had purchased when digital label generated. Refunded buyer. Pr...
Dynamic Ad Rates are not accurate depending on where you view them
If I am in the Seller Hub and looking at my active listings in list form and I look at the dynamic ad rate for an item of mine I notice that the rate is different from the rate stated in the “editing pop up box.” It is absolutely preposterous to pay ...
Resolved! All Ebay items showing up as ended not found using Explorer
Using Explorer all listings in the stamp category are showing up as:This listing (115325947190) has been removed, or this item is not available.Ebay is all messed up today!No scroll bar is available on listing pages using Chrome
Buyers being occasionally invoiced for incorrect amount
Hello, Twice now I've accepted a buyer's offer only to have them reach out to me and tell me that they're being invoiced for the full amount instead of the accepted offer amount. The sold price displayed in these listings is also displayed at full pr...
Receiving an Error that says Check Details when all details are filled out accruatly.
For over a week now on multiple attempts I can not list anything regarding lighting or lamps. I keep getting an error code that says check Item Details and I have everything correctly filled out. This has happened on multiple attempts with different ...
Listed items are not showing up in search results.
I have listed 5 different items over the last 24 hours. Took a lot of time to research the items so they are staggered from early yesterday till now. Anyways none of them appear in search results. They are active. I put the exact title in the search ...
Shipping policy glitch
I discovered glitch after ebay updates. Ebay changed shipping on my items and they display cheaper but when I get to revise the shipping box shows correct charge. Then after I exit listing it still shows lower shipping. See screenshot to get idea. I\...
Account Suspended
I have been shut out from my account since 2022, after trying numerous times to have the problem corrected. I've been left in an eternal state of limbo. I've tried literally method of contacting Ebay:Call, Chat, Email, Facebook, Twitter. All OF IT!!....
There is some big site issue going on today...
Going on 4 hours with one sale, no emails and no offer. Being I have 49k in my store this has always been, in the past, the signs of a big site issue. Not sure what is going on but I did find a glitch in some other sellers sold. When you put on recen...
My Buy it now listings don't work at all. They are hidden from search and my store. Please help!
My "buy it now" listings are all hidden and don't appear in search or my store page, this includes new listings as well. Even after indexing nothing changes. Ive tried ending and relisting them with no effect. My auctions still work, they go live imm...
90 day total wrong
Hi, on my mobile app My 90 day total is showing everything i have sold in the last 90 days even if it has been paid for and dispatched, this usually only shows items awaiting payment and dispatch which i believe is how it should be in order to keep t...
