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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Regular page loading errors

I keep getting versions of eBay error pages at random. I get them as a buyer or a sell. From eBay search, from Google search, from my own store when I click my listings. This will happen with different browsers, internet connections, devices, etc.

I keep getting nude pictures on my suggestions for eBay. How can I cancel them?

I keep getting nude pictures on my email suggestions

Zoomed pictures no longer open full size

To view a listing image full size, I now have to copy the link to the image and open it in a separate tab. Why!?

Can't access my account, can't get past security images, can't contact ebay for help.

Can't get past security images to enter my account, can't use site map to contact ebay for help, wanted to talk to real person ebay rep to help me with this problem. Would appreciate a hand from someone, thank you.

No seller auto payment today. Says "You have no upcoming payouts"

No seller auto payment today. Says "You have no upcoming payouts", but I have almost $500 in available funds (Another $100+ processing) . Never had an issue before selling on eBay for 18 years. I did not change banks or change any setting or any rest...

unable to contact seller, due to lack of software prompts

I recently made a purchase on ebay, as a guest. I had forgot my password, and was in a hurry to place the order. Later, I just requested a password change, and I'm now able to gain access to my account. The problem is that my package was ordered a co...

Resolved! Ebay saved searches show listings but they dont open

Saved searches with product available are not opening on ebay app.I cleared cache and restarted still not working as of 705 am est on Aug 2 2023

eBay Algorithms confusing USA state codes with country codes (I.e., DE (Delaware) with DE (Germany)

Because of this confusion, Buyers are unable to complete a purchase because they are told Seller does not ship to your location. DE (Delaware) and DE (Germany). We only ship to Germany through Global Shipping Program but we do ship to Delaware. Howev...

Today's glitch - All high bidders show (0) after user name

On both my selling IDs all the bidders are shown as new eBay buyers with zero transactions. Every user ID shows User name (0). To see the actual number of transactions I have to click on User name which takes me to the buyer's Feedback Profile. This ...

Worried about the Card Condition change coming in October with Variation listings.

Does anyone have any info on this? I went to do a bulk edit on some listings. It allows me to change the condition to Ungraded, however it won't allow me to change the overall condition to Near Mint (or any of the others). I get the red exclamation m...

Why are EBAY and USPS at such odds over the ESUS...Ebay tracking #

I'm losing shipments right and left using Ebay Shipping. The 70cent option creates a tracking number that USPS carriers cannot scan. My lost ones go to a hub then say Delivered. In reality Delivered in this case means thrown in a bin heading for my z...

Buyer accepted counteroffer on July 2nd hasn't paid and the date of acceptance changed

Buyer accepted counteroffer on July 2nd I sent an invoice and a friendly reminder invoice yesterday. Still no response or payment. But the biggest issue I have is that the counteroffer acceptance date has changed to July 5th which means I cannot canc...

Clear Answers Needed

Morning eBay Technical Support.As of this morning my store is down 72% over the last 31 days. Traffic is down:Listing Impressions down 46%.Click Thru Rate down 0.00% pts.Listing Page Views down 23.1%.Sales Conversion Rate down 2.5% pts.What is going ...

Unable to send mockup image for personalisation product

For two years there have been no hitchesCustomer wants to see how their personalisation request would look so I send image via listingFor the passed two weeks I have had to revert back to "Classic View" to send images But now even that has stoppedIma...