Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

search not showing anything

when i search anything on ebay it's always shows up empty and no search results. its started to happen this week. i checked and reset the filters but it did not fix the issue. using google chrome, when i use edge issue goes away. plz help

REVISING PHOTOS-PROBLEMS

eBay improved my photos, yes; however, some need further tweaking & when I try to open, I get the hand or two pencils and photo won't open. Am I doing something wrong? I just put the cursor on the pencil, that's all. Some open just fine & others won'...

Photos Not Showing

Just went to revise an item and was greeted by the following message about photo errors. Other listings are also generating the same message. I know the photos are standard jpgs that were showing yesterday.

Mobile App Won't Load Photos

I opened a ticket because starting yesterday, I have been having a hard time listing. The app will take the photos, look like it is uploading, but then when you go to list most if not all of the photos are gone! Ebay told me there are several that ar...

Bulk listing edit tool - photos disappear when making bulk edit today 5/7/22

I was about to bulk edit ~60 listings but the photos are missing in the bulk edit view - shows a photo icon and question mark where the photos should be. I did not proceed as I feared losing the images. Wazzup?

Glitch With Paging Down While Looking At Many Items?

I was just looking for a USB cable cord in order to transfer photos from my camera to my computer. It used to be that you'd click on an item to read about it, decide you didn't want it so went back to the listings & you were placed right where you le...

The select quantity to purchase pop up box will not allow input in my app

The select quantity box pops up on the bottom of my screen but won’t allow me to increase the quantity. Only allows me to close the box. I can change the quantity in my cart however. Very frustrating as a buyer!

Download reports error - nothing happens when clicking download button

On the page of ebay.com/sh/reports/downloads, when making your choices for what to download there is no reaction whatsoever when clicking the download button. Here: Clicking the download button gives no reaction. This seems to have been an issue sinc...

Ebay app confirm bid issue

Hello.I have serious problem with ebay mobile app.When i am playing auction and i entered my bid first window is okay, but on the second window there are no options to confirm my bid.I tried few phones oppo find x3 pro, google pixel 6 pro both with a...

eBay site NOT SECURE message today!

Anyone else getting this message from their internet security provider?? Attempted to sign in 4 times and got this message every time: Site is using a connection that is not totally secure. Your information may be compromised. Ack!!! Took a risk to p...

Yet again saved search emails have stopped coming starting on 4/28/22

Yet again saved searches emails have stopped coming on 4/28/22 and as of today (5/7/22) they haven't started up. I reset all of them (eg clicked to stop emails and then clicked to start them back up). They still didn't start up. Contacted ebay a week...

Slow Importing Pictures from Phone

Am I doing something wrong or is the Importing photos from your phone to your desk top on the *new" Ebay lister extremely slow....?

Cannot connect

Well here we are again. “cannot find a secure path to server”. I can’t log out or search for anything. I see this has been on going from 2017, 2018, 2019 and now it is May of 2022. I am using an iPhone 13, Safari and google chrome. I am getting put o...

email confirmation stoped working form the last two weeks

No email confirmation since 04 20 2022

New Listing Tool Glitch - Make Offer activated when it was not enabled

New Listing Tool Glitch - Over the past week we have had many listings that we listed with the Make Offer option not enabled and once we bulk listed for the day, the Make Offer option is enabled after they listings are posted. We have begun going bac...