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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Delivery status not updating on app

Recently the delivery status is not updating on the app when items delivered. Also have had item update as delivered in day sent! Is this an issue with the eBay app or the post company?

My eBay In Mobile App Needs A Tweak

There is a string of computer code in the ‘My eBay’ tab on the mobile app after yesterday’s update.

Horrible quality of mobile upload pictures

This just started a couple days ago, but the pictures that are uploaded using "upload photos from mobile app" are no longer usable. They look highly compressed and very blurry, but if I upload to desktop and drag and drop, the quality is there. This ...

Keyboard on my iphone change with ever keystroke

The keyboards on my iphone change with ever keystroke on site.

Zero Organic Sales Under PLS Dashboard + Sales Turned Off / Slow

elizabeth@ebay devon@ebay Has anyone else seen this issue starting on July 1, 2023? Zero organic sales for last 3 days under the PLS dashboard. Traffic tab shows a different story:

Cannot access saved searches and sellers

Yesterday and today I have not been able to Access saved sellers or searches. I get an oops something went wrong message and a refresh button but it will not refresh. Any one else? Any solution?

The cropping tool is not working on the mobile app and the desktop site.

I have been trying since yesterday 6/22/2023 to create new listings and I cannot crop any of my pictures. When opening the cropping tool it does not move to crop the picture. This is happening on all devices and all web browsers.

Missing antiques categories

I have hundreds of listings in the antique cups and saucers category. They all appear to have been shifted to a new category called Collectibles > Kitchen & Home > Dinnerware & Serveware > Cups & Saucers. New listings also default to that category, w...

invoices

I have two different invoices for the same buyer. I have not been able to combine into one and the second invoice duplicates the first when I try to send it. I finally reached a manager who told me they knew the problem and it would be fixed in 48 ho...

Crop function not working in ebay mobile app

Today when listing items, it's not allowing me to crop my pictures. I've updated my app. Someone else on an ebay Facebook group also said they were having issues as well, starting last night.

Can't archive sales in Manage All Orders

For quite a few days now I cannot archive sales with multiple items. When I select the order and archive it it goes away. when I refresh the page or go back to Manage all orders it will appear again. Archiving single sales are not a problem, just ord...

Adblock slows down Ebay search for PC/desktop

I've just noticed this on both Chrome and Firefox for Windows PC. If I have Adblock on, it takes a long time for search results to load. While the page is loading, I am unable to access the Best Match drop down menu. It is pretty frustrating having t...

Issue with posting videos

Daily problems with attempting to post videos. Page looks like this:Will not allow a video to be inserted unless first enter 10 or more characters in the post. What's up with this?

Cannot send Combined or Single Invoices~Get error message

For 3 weeks we cannot send combined or single invoices.We get the following error message:We can't process your request because buyer has already paid for this invoice, or the item is no longer available for checkout after 30 days since last created....

Resolved! Update Account Details Wont Accept My DOB

Not sold on ebay for a couple of months. Went to sell something today but it states my deadline to register for eBay to manage your payments has passed. Tried to register today but it wont accept my DOB, just states enter a valid date in red even tho...