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Current known technical issues - updated as of 04/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Page having a problem, Anyone else??
I have been having a problem last couple of days. As i am in my active selling page, after about 10 seconds the page freezes up and screen changes to a message of "This page is having a problem" I have refreshed, closed and opened the page, removed c...
Some items show "Not eligible to promote."
I just noticed I have some items which say "Not eligible to promote." I have other identical listings for the exact same item, with the part number being the only thing which is different, listed in the exact same category and promoted. I opened the ...
Tracking links disappeared from summary?
My summary page layout ( https://www.ebay.com/mye/myebay/summary ) has gone strange with lots of empty space in the orders section, and all orders don't have direct links to the tracking or the actual listing without clicking through to the order det...
Ebay says I dont ship to a foreign country but I have and i do!
I have a great buyer and when they try to make a purchase, they get a message that says I don’t ship to that country. I double checked my ship to exclusions, and the customers’ country was not checked. Added the buyer to my exemption list, and they s...
Listing not being removed after it's sold
I have had this happen to me a couple of times. An item is sold but the listing is still showing active. I just had to go and delete one that was sold 2 weeks ago.
My purchase history only goes back to 2021
I'm trying to buy a plyometric box with the dimensions of my old one I purchased on eBay that I no longer have. When looking through my purchase history I noticed it only goes back to 2021 so I can't look at the plyometric box I purchased years befor...
No longer receiving saved-search email alerts for items
I use the saved-search option to alert me when items are listed that I am in search of. I receive these alerts daily but they have stopped this week. I suspect a systems update or error, but day 4 it remains unresolved.
Sale Event + Markdown Not Working - No Sales/No Data
Has any one else had issue with getting a Sale Event + Markdown to run over the last 24 hours? We set up several promotions, but as of this afternoon have seen no sales and/or data attributed. Promotion Sales, Sales Lift & Average Order Size columns ...
eBay Bucks no more??
Anyone else not receiving the 5% eBay incentive offers?
Image Search / Barcode scanner
I am using an android phone. When using the image search / barcode scanner it defaults to the image search every time I use it. I use the barcode scanner most and would like it to default to that every time I use the feature.
Glitch in listing under "Item Specifics"
When entering Item Specifics it's often times not keeping the entry.I go down the list entering Specifics and + it shows up but when I complete and go out it doesn't keep the changes. I keep having to double check and often repeat the process before ...
eBay Local Pickup is Broken
1. When buyers are shopping on their phones or tablets, the shipping options make local pickup seem like free shipping. (Interface Issues) We're constantly having to cancel orders because they chose "Free Local Pickup" as the "Shipping" option to an ...
My scheduled listings are disappearing
I'm using seller hub to schedule listings and they are not posting and are not in drafts or scheduled or anywhere. I posted on instagram and my followers are stating they are having similar issues. Is ebay aware of this?
Several Authentication and Update issues
Hello,I need help updating my account information. Every time I try, I get a message stating an error on your end. This has been happening since yesterday evening. Additionally, I keep having issues signing into my account, and I think I inadvertentl...
Auction listings in sporting goods and collectables/militaria not showing up
17 of my auction listings are not visible to buyers and can not be found by searching. The categories that are affected are sporting goods and collectables/militaria.
